Student Administration Assistant

2 days ago

Newcastle, Australia Pacific International Insurance (AUNZ) Full time

Overview

Pacific International Insurance is a dynamic, cross-Tasman enterprise, operating as part of a respected global insurance organisation. With a diverse portfolio of insurance brands, we are uniquely positioned to deliver innovative, customer-centric solutions across a broad range of markets. Built on a strong foundation and driven by a progressive mindset, we continue to evolve—anticipating and meeting the changing demands of the modern insurance landscape.

Our sister brand, Rapid Training, is a niche Registered Training Organisation with a proud 25+ year legacy of supporting the Australian pest control industry. With a strong reputation for excellence, Rapid Training delivers both accredited and non-accredited learning solutions via a flexible online platform. Our mission is to empower pest management professionals and businesses nationwide with the knowledge and capabilities to succeed.

The Opportunity

We are currently seeking a Student Administration Assistant to join our passionate team at Rapid Training. This customer-focused, highly organised role is pivotal in ensuring our students receive exceptional support throughout their learning journey. You will play an integral part in delivering a high-quality student experience, while also supporting the RTO Manager in achieving regulatory compliance and business objectives.

Key Responsibilities

- Deliver exceptional customer service and administrative support to students.
- Manage student enrolments, progress tracking, and course administration.
- Handle inbound and outbound calls to assist with student enquiries, support, and engagement.
- Provide timely and accurate assistance to the RTO Manager.
- Ensure student records meet compliance requirements under regulatory frameworks.
- Liaise with trainers/assessors, and internal stakeholders to facilitate smooth training delivery.
- Assist with reporting, scheduling, and general administration across the business.

About You

We’d love to hear from you if you have:

- Recent experience in an administration or customer service role.
- A high level of digital literacy and a willingness to learn new systems.
- Experience using Student Management Systems (SMS), CRM platforms, or similar.
- Strong communication, attention to detail, and problem-solving skills.
- Excellent organisational skills with the ability to prioritise tasks effectively.
- A proactive mindset with the ability to work independently and collaboratively.
- A commitment to maintaining confidentiality and managing sensitive information.

Why Join Us?

We are proud to offer a values-driven workplace with tangible employee benefits, including:

- A purpose-led company with a commitment to delivering "Soft Landings" for our people, customers, and community.
- Hybrid work options after initial training and onboarding.
- A vibrant Newcastle CBD office with parking provided.
- Competitive salary, plus access to our Reward & Recognition Program.
- Professional development opportunities and access to LinkedIn Learning.
- A supportive culture that promotes work-life balance and wellbeing.
- Participation in our Employee Wellbeing Program, including EAP services and an annual wellness reimbursement.

Apply Now

Submit your application as soon as possible with applications being assessed progressively or contact Georgi Evans on (02)4047 3925georgi.evans@pacificins.com.au

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