Care Partner Support Officer
4 weeks ago
Parkside, 174 Greenhill Road, Adelaide, South Australia, Australia
- Perfect mix of client interaction & administrative tasks
- Manage your own caseload , supportive team when you need guidance
- Full time permanent oppor tunity.
- V ital connection point between clients and the care team, combi ne client relationship management and administrative support .
About ECH
At ECH, we take pride in our work, our teamwork, and the positive impact we make on people’s lives. We believe our people drive our success, and how we work together is just as important as what we achieve. By embracing technology and flexible working, we create a better balance between work and life.
We're always looking for ways to improve the lives of older South Australians. To do this, we invest in our people. Everyone has the chance to grow, learn, and advance their career at ECH. We also value and celebrate diversity, recognising the strength it brings through different ideas, experiences, and perspectives.
About the Opportunity
The Care Partner Support Officer (CPSO) plays a vital role in providing comprehensive administrative and coordination support to the Care Partner team while managing a client caseload under the Wellness Model of Care.
The CPSO serves as the primary point of contact, delivering exceptional customer service while facilitating effective communication between clients, advocates, and the care team.
A key aspect of the role involves monitoring client wellbeing, escalating concerns to Senior Care Partners when necessary, and maintaining high-quality documentation standards within specified timeframes
About You
We are seeking a committed and compassionate individual who is sensitive to the diverse needs of older people from various social, economic, and cultural backgrounds.
The ideal candidate will excel at building rapport with clients and their families, embodying qualities of kindness, enthusiasm, and energy. You should be ready to empower others while collaborating seamlessly with colleagues to achieve the best outcomes for our customers.
We seek a detail-oriented professional with strong administrative skills and excellent time management who can effectively handle multiple tasks while maintaining accuracy and meeting deadlines.
- Diploma in Community Services Coordination or Certificate III in Aged Care or equivalent
- National Police check
- Australian Driver’s licence
Some Perks for You
The CPSO will work with a supportive and agile team that values the growth and development of its people. ECH work with its employees to foster growth and provide opportunities that align to your own professional career goals.
As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income.
We will be reviewing applications as they come in and will move quickly to secure the right candidate. Should you be interested in a confidential discussion, you can connect in with Mellisa Bennetts, Senior Talent Acquisition Business Partner on mellisa.bennetts@ech.asn.au
We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, or Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know .
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