Director, Product Development

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Development

Director, Product Management, Security Solutions, Australasia

Overview:
Mastercard is a leader in developing and delivering cutting edge technologies and innovation in Security, enhancing commerce to be safe, seamless and convenient. Mastercard's Cyber & Intelligence (C&I) business offers a range of security capabilities including trusted identity, AI based decisioning, cybersecurity and tools to enhance customer experience (by reducing disputes/ chargebacks). The Director of Product Management plays an integral part in developing and launching solutions to secure digital commerce and deliver peace of mind to consumers, confidence to businesses and collaborate with government.

• The successful candidate will be passionate about cutting edge technologies and deploying innovative digital security solutions to protect Mastercard's customers and partners;

• You will have a proven track record of growing the business and managing strategic initiatives;

• You will have experience applying new technologies to resolve customer pain points;

• You will work with Mastercard's customers and internal stakeholders, to ensure flawless execution and successful deployment of cyber security and fraud solutions in Australia, New Zealand and the Pacific Islands.

Core Responsibilities of the Role:

• Develop a deep understanding of the market landscape and payments ecosystem (e.g. regulatory, legal, technology, competitive environment) within Australia, New Zealand and the Pacific Islands;

• Develop product knowledge/ subject matter expertise and articulate the benefits of Mastercard's Security Solutions;

• Lead the development of product strategy, roadmap and go-to-market strategies for products in your portfolio clearly communicating it to key stakeholders on an ongoing basis;

• Drive tangible data-driven business outcomes at the product level. Monitor product adoption and performance metrics at all stages of the product life cycle.

• Gather customer feedback and develop recommendations to launch new product propositions, new product features/ enhancements, to support customer needs across the Australia/ NZ and the Pacific Islands;

• Partner with business development and account management teams to commercialise solutions and support customer priorities in fraud mitigation and cybersecurity;

• Enable internal sales & customer facing teams with product collateral, case studies, product pricing and other data points to support business development;

• Create a culture that fosters innovation, idea generation and continuous improvement for Mastercard's security capabilities;

• Collaborate with regional/ global security solutions product teams and other Mastercard product teams (eg. Digital) in the product development process;

• Partner with Customer Delivery (and other support teams, GCC, CTS, Biz Ops) to ensure that products are easy to deploy and deliver a great experience after the solution is implemented;

• Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues.

• Provide regular coaching and feedback to direct reports and partners to grow individual functional skills, experience and leadership capabilities

• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences

• Develop talent and provide timely feedback, coaching in the moment, and mentoring

• Demonstrate and drive Mastercard Way behaviours through their behaviour, recognition, coaching, and employee engagement.

All About You:

• Product management and product development experience in the payments, risk management or consulting industries;

• Strategic thinker, intellectually curious and has a proven track record of launching new solutions, developing go to market strategies, growing revenue and market share;

• Values a great team culture built on mutual respect, trust and authenticity; fosters collaboration within the team and with external and internal stakeholders;

• Exceptional communication and networking skills and confident in developing and nurturing external relationships (including customers, partners, regulators and government agencies) and building strong internal partnerships;

• Commercial acumen and ability to lead projects with external stakeholders;

• Influencing skills and ability to garner the support of internal stakeholders;

• Presentation skills – confidence to credibly present to external stakeholders and build trust and advocacy with internal teams;

• Proven project management skills – plan and deliver projects; track & communicate progress of allocated deliverables and ability to track, prioritize, and drive multiple concurrent projects to success.

• Comfortable working in a fast paced, multi-disciplinary and matrixed environment;

• Proven experience in managing a team of analysts/ product managers;

• Experience in developing product collateral, communications & marketing materials to customers and internal customer facing teams;

• Operates with a sense of urgency; responsive to requests (from internal and external stakeholders);

• Bachelor's degree required. Post-graduate qualifications desirable.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard's security policies and practices;

- Ensure the confidentiality and integrity of the information being accessed;

- Report any suspected information security violation or breach, and

- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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