Senior Advisor, Student Administration

Ensure efficient, compliant, and innovative student administration processes and systems from selection to graduation, records services, and student surveys. • Student Services and Registrar – Mt Helen Campus • Full-time, fixed-term appointment until March 2027 • HEW 6 - $91,516 p.a. plus up to 17% superannuationPosition closing date: 16/11/2025**About the role**The Senior Advisor, Student Administration is responsible for supervising the provision of quality advice to current students at all levels of study. You will be a liaison point for schools and other business units and will be responsible for building and maintaining stakeholder networks, to ensure advice and support for students is aligned with current course study requirements.You will:* facilitate coaching and training to the Student Administration Officers on University policies, procedures and services;* monitor and ensure adherence to policies, procedures and business processes;* ensure that student enquiry services are delivered in accordance with service protocols, and that best practice customer service standards are adhered to;* act as liaison point for schools and other business units, providing a contact point for knowledge management and proactive support; and* provide professional development and training support to Student Administration Officers.**About you**Reporting to the Coordinator, Student Administration you will build and maintain stakeholder networks, that ensures advice and support provided to students while also taking responsibility for analysing and solving a range of escalated problems relating to student enquiries which requires the interpretation and application of relevant policies, procedures and processes.You will possess:* planning, organisational and prioritisation skills;* information gathering and analytical skills;* attention to detail together with the ability to monitor quality and adherence to regulatory requirements;* commitment to providing quality customer service, in a variety of methods; and* demonstrated experience in supervising and supporting staff in a high volume, fast paced environment.All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.**How to apply****Please apply by Sunday, 16 November 2025.**Applicants are required to submit a resume and response to the key selection criteria.Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.Let our staff tell you more.Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally. With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.Established in 1870 Federation University has been reaching communities and building generations of independent thinkers united in the knowledge that they are greater together. Federation University is committed to attracting, developing and retaining the best talent ranging from our academic and research staff to those working in student experience and professional roles. We are all part of a collaborative culture inspiring the highest levels of excellence, innovation, integrity and respect.
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