▷ Only 24h Left IT Service Consultant

The role

Join the GPT Technology team as the IT Services Consultant, where you will deliver exceptional customer service to our staff.

As an IT Service Consultant, you will play a crucial role in providing seamless technology support for end-user devices and corporate office equipment.

Working within a dynamic, distributed team supporting Sydney and Melbourne, you will be the first point of contact for GPT employees seeking assistance via phone or email. Beyond resolving routine inquiries, you will also handle advanced problem management and provide hands-on support to ensure our technology runs smoothly.

If you’re passionate about technology and dedicated to delivering outstanding service, this is the role for you.

What you will be doing

- Providing 1st and 2nd level technology support for GPT staff, contractors and third party providers across multiple physical locations.
- Managing and triage multiple incoming priorities effectively by understanding clients’ needs and meeting service level requirements.
- Applying in-depth knowledge of desktop and laptop internal/external components and lifecycle.
- Completion of appropriate service checks to ensure smooth operation of services.
- Following IT policies and procedures.
- Working closely with outsource providers in the delivery of support services.
- Helping the broader operations team to support and maintain GPT corporate software and infrastructure
- Working with Program Delivery team to assist in delivery of project tasks as required.
- Complete regular visits to GPT sites and actively engage with GPT Staff
- Seeking to understand GPT staff needs by keeping up to date with developments within and outside the GPT Group.
- Keeping up to date on current technologies and industry trends.
- Assisting in the maintenance of documentation, including procedures, processes, testing and asset registers.

What makes you stand out

- Exceptional customer facing and service skills
- 3+ Years’ experience in Desktop Support / Technical customer support positions
- Comprehensive knowledge of Microsoft Operating Systems, Platforms and Applications (Windows 10, Office Suite of Products, Office 365, Microsoft Teams, Active Directory, Azure Active Directory, Exchange, SharePoint, Microsoft Endpoint Manager)
- ITIL Foundation Certificate or equivalent
- Detailed knowledge of Teams and Meeting Room Technologies
- Knowledge and experience working with VDI is desirable
- Experience with Cherwell Service Management tools is desirable
- Experience with Microsoft SCCM, Endpoint Manager and PowerShell is desirable
- Knowledge and experience with network infrastructure is desirable

W hat makes us stand out

- Enjoy flexible working arrangements and generous leave options.
- Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
- Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
- Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
- Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

We know the power of a great experience

- Ranked 5th in the 2025 Gender Equality Global Report released by Equileap.
- Placed 1st of real estate investment trusts in the S&P Global Corporate Sustainability Assessment 2025 Yearbook.
- Earned a Gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
- Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.
- Committed to our second Stretch Reconciliation Action Plan (RAP).

GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds.

If this role sounds like you, we want to hear from you. Go for it

Click on “Apply” to submit your application and Olivia Stojcevski from the Talent Acquisition Team will be in touch.

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