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Raging Water Sydney -Level 1 IT Service Technician

Apply locations Raging Waters Sydney, 427 Reservoir Road, Prospect NSW 2148, Australia posted on Posted Today job requisition id JR106517

Raging Waters Sydney is the biggest and wildest waterpark in Sydney — and it's where summer fun comes to life Home to over 40 epic slides and attractions, including wave pools, thrill rides, and our epic Dinosaur Lagoon, it’s the ultimate place to cool off and make unforgettable memories.

As part of our team, you won’t just be coming to work — you’ll be part of the action, bringing the fun, energy, and excitement to many guests every day.

We are currently looking for a:

Raging Water Sydney -Level 1 IT Service Technician

About the role:

Our Support Technician works in an exciting & unique entertainment environment to deliver customer service excellence.

Working in the Information Technology department, the Service Technician will ensure proper computer operation across the business, so that end users can accomplish business tasks.

Problem resolution may involve the use of diagnostic and information technology help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Roles & Responsibilities:

Roles & Responsibilities

- Provide first-line technical support, troubleshooting, and maintenance of systems and devices, ensuring a high level of customer satisfaction.

- Monitor and maintain client systems to ensure optimal performance with minimal downtime.

- Install and configure computer hardware, software, operating systems, networks, printers, and scanners.

- Set up user accounts and workstations.

- Perform hands-on technical fixes at the desktop level, including software installation/upgrades, hardware installation, file backup implementation, and configuration of systems/applications.

- Diagnose, repair, and replace faulty equipment as required .

- Accurately document, track, and reproduce issues .

- Provide support for Microsoft 365 applications and services.

- Assist with IT asset inventory, tracking hardware and software allocation, and updating records as needed

- Perform other duties as assigned by the IT Manager or members of the Management Team.

Workplace Health & Safety (WHS):

- Follow and comply with Work Health Safety policies, procedures, and guidelines.

- Correctly use all safety and personal protective equipment .

- Act as a role model by demonstrating safe work behaviours.

- Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs.

- Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.

- Attend Work Group Meetings to discuss and promote safety.

Requirements

Education:

- Tertiary qualific ations in IT or working towards

Languages: Fluent English

Skills :

- Strong skills in troubleshooting, setting up accounts, resolving L1 IT issues .

- Solid knowledge of wired/wireless networking, Active Directory, and both Windows client and server environments.

- Ability to plan, prioritise and organise work, both on an individual and team basis, within a set timetable and in a team environment of change and competing demands .

- Lateral and logical thinking abilities to analyse and resolve complex problems .

- Familiar with the principles of quality customer service .

- Capable of managing multiple priorities simultaneously under pressure.

- Professional and positive interpersonal skills when interacting with colleagues and end-users.

- Proficient in installing, maintaining , and supporting hardware.

- Able to perform delegated tasks with minimal supervision when required .

- Excellent communication and customer service skills are essential, together with the will ing to collaborate and work effectively with teams associated with in the Park .

- Ability to work autonomously, independently, and collaboratively as part of a team.

- Enthusiastic and contagious can-do attitude .

Experience:

- High level of understanding of computer networks and virtualisation .

- Solid understanding of Microsoft W indows operating systems .

- Computer networking fundamentals and ITIL foundation .

Relations hips

Internal: General Manager / Facilities / Finance / Food & Beverage / Guest Experience/ Operations / People & Culture / Retail / Sales & Marketing.

External: Guests/ C ontractors / Suppliers / Business Partners.

Organi zation

Any other relevant comments:

- Ability to work flexible working hours including but not limited to weekends, evenings, and public holidays.

- Must be available to work a minimum of twice per week during peak season.

- Adhere to the Company Code of Conduct policy.

- Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates.

- Be able to work in all weather conditions including sun and rain, hot and cold climates, indoor and outdoor work.

- To carry out all duties and responsibilities as assigned by your Direct Manager, General Manager, or any member of the Management Team.

- Adhere to the Employee Handbook content and requirements.

Smoking in the workplace is allowed in designated smoking areas only , permitted by the applicable legislation of the jurisdiction .

You are required to be physically fit, physical requirements include but are not limited to:

- Walking

- Carrying

- Lifting

- Reaching

- Bending

- Pushing

- Pulling

- Squatting

- Sitting

- Standing

- Twisting

- Repetitious movement

Team member benefits:

Do not miss the chance to spark your career now

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you

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