▷ (High Salary) IT Support Analyst

- Supportive and friendly culture
- Opportunities for professional growth
- Permanent full-time role in Sydney CBD

About us

We are a modern Australian law firm with a leading reputation.We focus on exceptional service, operational excellence and beingat the forefront of employee experience. We work closely withAustralian and international businesses, organisations andgovernments.

About the role

Based in our Sydney office, you will be the first point ofcontact for all IT related requests. In this varied role you willbe responsible for responding to IT issues and requests, acting asan escalation point for more complex issues, and providing staffwith progress and updates.

We take pride in delivering exceptional client service in a highvolume environment, and in this varied role some responsibilitieswill include:

- Logging and tracking all service desk requests, includingincidents and escalations for complex issues.
- Maintaining the service desk function and meeting thevaried demands of work.
- Technology rollouts, set up and tracking of staff laptopsand smartphones.
- Providing advanced technical and operational support toMaddocks staff and clients.

This is a full-time position which requires you to be physicallyonsite. Office hours are from 8.00am to 6.00pm working on arotational roster. In addition, there is an afterhours supportservice that the successful candidate would be expected to be apart of, on a rostered arrangement (which is performed remotely andwhich you will receive additional compensation for).

Maddocks offers a collaborative and engaging environment whereyou will be provided mentorship, support, ongoing training andencouragement for progression.

About you

We are looking for a motivated IT all-rounder who is looking towork with a professional services firm. To be successful inthis role, you will have the following skills and experience:

- A minimum of 12 months experience working in a similarrole
- A comprehensive knowledge of Windows 10 and Office 365
- Exposure to Windows 11 would be beneficial
- An understanding of computer hardware, MS Teams, ITIL andother technologies
- Experience with an ITSM (Information Technology ServiceManagement) tool is favourable

Technical skills aside, you will actively take the next step togo above and beyond in all aspects of this role. You will bepassionate about the delivery of exceptional client service andwill have excellent communication skills. You will use yourinnovative problem-solving skills, understanding and resolvingissues. You will also have outstanding time management andorganisational skills and are comfortable working with minimalsupervision and receiving virtual support from your team.

Overall, you will be skilled in delivering on quality and eagerto provide people-focused support to Maddocks staff nationally.

Maddocks is simply a great place to do great work. We foster aculture of collaboration, learning and engagement where you willexperience:

A diverse and inclusive workplace: We have beennamed an employer of Choice for Gender Equality by the WorkforceGender Equality Agency (WGEA) every year since 2004 along withbeing named a Silver Employer at the Australian Workplace EqualityIndex's 2024 LGBTQ Inclusion Awards. We promote diversityinternally through our Maddocks Gender Equality Network, MaddocksCALD, Maddocks Disability Inclusion and Maddocks Pride groups.

Career Development: Learn and develop throughstructured learning and development programs at each stage of yourcareer and study support programs.

Community involvement: give back to thecommunities in which we operate through our thriving pro bono andgrants programs and staff volunteering initiatives.

Wellbeing & Benefits: access to up to 20weeks paid parental leave, discounted gym memberships & healthinsurance, salary continuance insurance, Employee AssistanceProgram and parents and carers wellbeing programs.

Our people are our greatest advocates and we believe this is aresult of our inclusive culture and focus on complex andinteresting work.

To be eligible for this role you must be legally permittedto work in Australia. Please note that unsolicited applicationsfrom agencies will not be considered at this time.

Ready for your next career move? Make your Move toMaddocks – Apply Now.

As part of our commitment to protecting your privacy, yourapplication information will onlybe retained for a period of24 months after the submission of yourapplication. After this period, your Maddocks job seeker profilewill remain active, however all application details will bepermanently deleted from Big Red Sky. Should you wish to deleteyour job seeker profile, you can do so in your account settings(under the 'Change Login' menu option).

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