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PA25DINSAQ1001 - Lead Business Analyst
1 month ago
Ssc is a leading financial services and healthcare technology company based on revenue, headquartered in Windsor, Connecticut, with 27,000+ employees in 35 countries. Over 20,000 financial services and healthcare organizations rely on Ssc for expertise, scale, and technology.
Key Responsibilities- Collaborate with stakeholders to identify, analyse, and prioritise requirements for new and existing deliveries, focusing on Australian superannuation products.
- Lead and facilitate workshops/meetings to gather requirements and present solutions confidently to internal and external stakeholders.
- Document and manage API requirements, ensuring alignment with REST/GraphQL principles and system capabilities.
- Develop and maintain business artefacts such as user journeys, process maps, and capability models.
- Act as a key interface across the enterprise, ensuring effective cross-communication of requirements, needs, and concepts.
- Work closely with the scrum team, ensuring adherence to Agile best practices and timely delivery of high-quality solutions.
- Support in-sprint testing, including planning, coordination, and execution to ensure system changes align with user story outcomes.
- Provide post-implementation support, including system and user acceptance testing and early life support.
- Build strong collaborative relationships with internal and external stakeholders, providing consultancy to ensure successful project delivery.
- Act as a champion for process improvement and innovation within the Digital Product and Innovation team.
- Keep all stakeholders informed of progress, risks, and issues, ensuring effective communication and transparency.
- Leverage knowledge of API principles (REST/GraphQL), web technologies (e.g., cookies, HTML, JSON), and authentication protocols (e.g., oAuth2, SAML).
- Utilise your expertise in superannuation regulations and processes to guide the development of compliant and user-focused solutions.
- Stay up to date with market trends, regulatory changes, and industry best practices to inform product enhancements and strategies.
- Contribute to the evaluation of key technology providers and operating models to support product innovation.
- Mentor and guide junior business analysts, sharing knowledge and best practices to enhance team performance.
- Take ownership of deliverables, ensuring quality standards and timelines are met consistently.
- Foster a culture of continuous improvement, advocating for change and driving team development.
- Exercise due care and diligence to ensure areas of responsibility are organised and controlled.
- Uphold responsibilities for risk management and business continuity practices.
- Comply with relevant Client Asset, Data Protection, and Financial Crime Prevention regulations.
- Deliver services with 100% accuracy and timeliness, ensuring high-quality outputs.
- Continuously review and enhance processes to improve individual and team performance.
- Demonstrate integrity and professionalism in all duties.
