Regular Giving Coordinator

Job Category: Voluntary, Charity & Social Work

The role of Regular Giving Coordinator is pivotal to the success of the acquisition and retention of regular givers within the Individual Giving program.

Reporting to the Individual Giving Manager, and working collaboratively with the wider fundraising team, this role will be responsible for coordinating regular giving campaigns across all channels.

Job Description

The role is essential to the coordination of Regular Giving suppliers and campaigns across face-to-face and telemarketing, as well as ad-hoc campaigns like upgrades and reactivations. The RG Coordinator is responsible for ensuring day-to-day operational needs are met to achieve optimal functioning of all acquisition activities.

There is a large administration component with tasks including expense and invoice tracking, claw back reporting, and processing of chargebacks and refunds, as well as the coordination of maintaining the declines process with an external provider.
There is also a requirement to ensure a high level of donor care is maintained through timely responses to donor queries via email and phone, and coordination of welcome packs and the regular giving journey.
From time to time, this role will also be required to provide support to the broader Royal Far West fundraising team.
The overarching focus of this role is to ensure work with the Individual Giving Manager to achieve the regular giving component of Royal Far West’s individual giving strategy.

Key Focus Areas:

1. External Supplier coordination including attending WIPs, data reporting, stock control, locations management, and SAL register and complaints management.

2. Execute out-sourced declines (unsuccessful donations) process, including data production, import, and reporting.

3. Ensure donor enquiries/requests receive appropriate, timely acknowledgement.

4. Ensure that donor records are accurately maintained and up to date in the database to ensure excellent donor experience.

5. Provide wider administrative support for RG program including invoice tracking and processing of chargebacks and refunds.

6. In conjunction with Individual Giving Manager and Fundraising Data and Analytics Lead, support reporting and analytics of RG program.

7. In conjunction with Direct Marketing Coordinator and Individual Giving Manager, coordinate RG Donor Journey.

Desired Skills and Experience

- Min 1 years’ experience in a similar role within a charity fundraising team.

- Familiarity with Regular Giving acquisition and retention methods.

- Confident personality with a positive approach to problem solving.

- High level of communication and relationship skills.

- Keen eye for detail and accuracy, coupled with strong administrative skills.

- Strong organisational and time management skills.

- Ability to work in a team and autonomously.

- Experience using Salesforce, Raisers Edge or similar CRM.

- Competent user of MS Office.

- Empathy for children’s health issues.

ABOUT OUR CULTURE

Royal Far West is a rewarding, inspiring workplace offering diverse work experience. We have a knowledgeable and innovative multidisciplinary clinical team. We strive for a positive and committed workplace culture. One of our strategic priorities is to elevate and harness our people's power and systems to help country children for generations to come.

OUR CORE VALUES

We gathered as an organisation and formulated the following values at the heart of everything we do:

- Caring: We show genuine care, compassion, and interest in our families, partners, and each other.

- Connected: We are deeply connected to our purpose, building meaningful relationships by collaborating openly and honestly.

- Passionate: We go the extra country mile for our families, partners, communities, and for each other.

- Impact: We are committed to creating positive and lasting change.

Why work for us?

- Meaningful work where you are making a positive difference.

- Recognised as one of Australia and New Zealand’s Best Places to Work.

- Career and professional development opportunities.

- Attractive remuneration + 11.5% superannuation.

- Salary Packaging – up to $15,900 of your annual salary will be tax-free.

- Work/Life Balance – work from our beautiful location at Manly Beach and from home.

- Five Care Days given in addition to annual leave.

- Three gift leave days over the Christmas and New Year shut down period.

- Recognition & Reward – Length of service awards and recognition awards aligned to our values.

- Positive culture – we are an inclusive organisation welcoming people from all walks of life.

HOW TO APPLY

If you would like to take the first step in developing your career in a purpose-led organisation, please submit your CV and cover letter by clicking on the "Apply" button.
For further information, please see the position description available on the Royal Far West website: Current Vacancies.

Royal Far West will be closed for the holiday period from 23 December 2024 - 8 January 2025. Applications will be reviewed as soon as possible, and successful candidates will be contacted from 9 January 2025.

Royal Far West does not discriminate based on race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or based on an individual's status in any group or class protected by applicable law.

Royal Far West encourages applications from minorities and all other qualified applicants.

Only those applicants who have the right to work and are currently residing in Australia can be considered.

All employees at Royal Far West are required to provide a NSW Working with Children Check and vaccination record against Covid-19.

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