Operations Manager
3 weeks ago
Our vision is to be the most trusted provider of integrated Security Solutions and our purpose is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.
Wilson Security's journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.
ABOUT THE ROLE:
· Rivervale location with travel to our sites
· Full time permanent
· Fully maintained vehicle provided
The Operations Manager ensures efficient site operations and client service delivery within budget, aligned with Wilson Security's Vision and Business Strategy. Reporting to the General Manager, you'll provide leadership, resolve issues, and act as a key communication link between the Operations Team, clients, and site personnel.
DUTIES & RESPONSIBILITIES:
1. Contract Performance
- Oversee site performance, ensuring contractual and budgetary compliance.
- Conduct contract reviews, develop action plans, and recommend improvements.
- Act as the primary client contact for issue resolution and process improvement.
- Manage costs, invoicing, and rate structure changes, addressing anomalies as needed.
- Maintain regular meetings with clients and internal teams to monitor and enhance contract outcomes.
2. Financials & Reporting
- Deliver services within budgetary timeframes, managing P&L and accurate reporting.
- Identify and address budget variances, resource needs, and cost controls.
- Monitor compliance and absenteeism, ensuring policy adherence.
- Provide timely reporting and analysis of contract performance.
- Lead, mentor, and support staff, fostering growth and morale while managing performance.
- Delegate responsibilities, resolve conflicts, and handle disciplinary matters promptly.
- Ensure staff complete mandatory training and address non-compliance.
3. Workforce Planning
- Optimize staffing levels to meet contract needs while minimizing overtime.
- Recruit, train, and maintain a relief pool to address workforce fluctuations.
- Develop succession plans to ensure business continuity.
4. WHS Compliance
- Enforce safe work practices and compliance with policies and legislative requirements.
- Conduct risk assessments, report incidents promptly, and close cases efficiently.
- Promote a safety-focused culture and address potential risks proactively.
5. General Duties
- Model company values, support team development, and identify training opportunities.
- Ensure compliance with policies, report risks, and support team objectives.
- Handle additional tasks as directed by the manager.
Skills and Requirements:
- Extensive experience managing multi-site operations within the security industry, including cost control and resource management.
- Proven leadership and client relationship management skills.
- Skilled in delegation, project management, and meeting deadlines.
- Effective communicator with a track record of providing clear direction to staff at all levels.
- Strong time management and decision-making abilities in complex, multi-tasking environments.
- Proficient in rostering, cost analysis, performance management, and HR principles.
- Advanced computer literacy, especially in Excel, MS Word.
- Comprehensive knowledge of awards, EBAs/AWAs, and WHS, IR, and EEO legislation.
- Experienced in fostering inclusivity across diverse cultural and moral perspectives.
WHO WE ARE LOOKING FOR:
- Minimum 3 years of experience in client or account management.
- At least 5 years of proven experience in the security industry delivering comparable outcomes. (desirable)
- State-based Security Licenses, including Class 1 and Class 2 Security Licenses (desirable).
- Diploma or Certificate IV in Security Risk Management. (desirable)
- Diploma or Certificate IV in Work Health and Safety (WHS). (desirable)
- Certificate IV in Training & Assessment (desirable).
- Tertiary qualification in business, commerce, or a related discipline (advantageous).
Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.
Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.
We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.
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