Genesys Cloud Architect

1 week ago

Newcastle, New South Wales, Australia Cognizant Full time
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary

We are looking for a highly skilled and experienced Genesys Architect to design, implement, and optimize Genesys-based contact centre solutions. The ideal candidate will have extensive knowledge of Genesys technologies, excellent problem-solving skills, and a strong understanding of customer experience (CX) solutions.

In your first few weeks in this Architect role, you can expect to:

1. Lead the design and implementation of Genesys Cloud solutions to meet business requirements.
2. Oversee the integration of Genesys Cloud APIs to enhance system functionality.
3. Provide technical guidance on Genesys Cloud Architect to ensure optimal performance.
4. Develop and maintain bill plans in alignment with business strategies.
5. Ensure the contact Center infrastructure is robust and scalable.
6. Collaborate with cross-functional teams to deliver seamless customer experiences.
7. Monitor system performance and troubleshoot issues as they arise.
8. Implement best practices for system security and data protection.
9. Conduct regular system audits to ensure compliance with industry standards.
10. Provide training and support to team members on Genesys Cloud technologies.
11. Drive continuous improvement initiatives to enhance system efficiency.
12. Document all technical processes and procedures for future reference.
13. Stay updated with the latest trends and advancements in Genesys Cloud technologies.

To apply for this role, your soft skills, expertise and experience should include:

1. Proven experience as a Genesys Architect, with relevant experience in designing and implementing Genesys solutions.
2. Hands-on experience with Genesys Cloud platforms.
3. Proficiency in scripting and development (e.g., Java, Python, or Genesys Routing Scripting).
4. Strong understanding of telecommunications protocols (SIP, VoIP, etc.) and cloud technologies.
5. Familiarity with APIs, web services, and system integrations.
6. Certification in Genesys solutions (e.g., Genesys Certified Professional or Architect).
7. Experience with workforce management (WFM) and CRM platforms (e.g., Salesforce, Microsoft Dynamics).

You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. At Cognizant, taking care of employees is a priority:

1. You can pursue innovative career tracks and opportunities here.
2. You can enhance your professional development through education and dedicated training.
3. We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Please get in touch with our Cognizant team today to apply and register your interest in this full-time Architect position. We're looking forward to meeting you.

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