Head of Franchise Operations
1 day ago
About Success Tutoring
Success Tutoring is Australia's fastest-growing education franchisor, revolutionising the way students learn through personalised tutoring in English and Math for K-12 students. Our innovative membership-based model ensures consistent learning support and a strong focus on motivation—helping students achieve outstanding academic and personal growth.
With tutoring centres across Australia and international expansion underway, we're on a mission to impact students globally. Behind the scenes, our headquarters plays a vital role in supporting our franchise network and team.
Description
As the Head of Franchise Operations, you’ll play a pivotal role in:
- Leading and developing managers: Guiding a team of Managers who support franchise partners, ensuring they have the skills, coaching, and accountability frameworks to drive results.
- Driving franchise performance: Equipping franchise partners with the tools, training, and accountability needed to achieve KPIs.
- Managing growth systems: Overseeing lead generation, marketing funnels, onboarding processes, and retention strategies.
- Building systems & processes: Designing and implementing scalable systems and streamlined processes that improve operational efficiency and consistency across the network.
- Building a high-performance culture: Creating motivational programs, recognition initiatives, and scalable systems that empower both managers and franchise partners to succeed.
- Data analysis & reporting: Using data to identify opportunities, address bottlenecks, and improve conversion, retention, and revenue.
- Strategic execution: Aligning company-wide goals with operational execution to ensure results are delivered.
About You
- A natural leader with experience managing managers in multi-site, franchise, or performance-driven businesses.
- Results-oriented, with a passion for growth and achieving measurable outcomes.
- Skilled in motivating teams and building scalable systems and processes.
- Comfortable with coaching franchise partners, leading your management team, and collaborating with senior executives.
Remuneration
- Base Salary: $110,000 - $130,000 AUD (commensurate with experience)
- Superannuation: Paid in addition to base salary.
- Incentives: Performance-based bonuses aligned with network growth and operational success.
- Additional Benefits: Professional development opportunities, franchise travel and leadership growth pathways within a rapidly scaling global education brand.
- Experience in operations, growth, or performance leadership roles within a franchise.
- Demonstrated success in leading and developing teams to achieve network-wide performance.
- Proven track record of achieving growth and performance targets.
- Strong background in building systems and processes to streamline operations at scale.
- Strong analytical, strategic, and problem-solving skills.
- Excellent communication and leadership abilities.
- Passion for education and empowering others.
Why Join Success Tutoring?
- Be part of a movement, not just a company.
- Help shape the future of education on a global scale.
- Competitive salary.
- Opportunities for career growth.
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