Head of Franchise Operations

3 weeks ago


Council of the City of Sydney, Australia Success Tutoring Full time

About Success Tutoring

Success Tutoring is Australia's fastest-growing education franchisor, revolutionising the way students learn through personalised tutoring in English and Math for K-12 students. Our innovative membership-based model ensures consistent learning support and a strong focus on motivation—helping students achieve outstanding academic and personal growth.

With tutoring centres across Australia and international expansion underway, we're on a mission to impact students globally. Behind the scenes, our headquarters plays a vital role in supporting our franchise network and team.

Description

As the Head of Franchise Operations, you’ll play a pivotal role in:

- Leading and developing managers: Guiding a team of Managers who support franchise partners, ensuring they have the skills, coaching, and accountability frameworks to drive results.

- Driving franchise performance: Equipping franchise partners with the tools, training, and accountability needed to achieve KPIs.

- Managing growth systems: Overseeing lead generation, marketing funnels, onboarding processes, and retention strategies.

- Building systems & processes: Designing and implementing scalable systems and streamlined processes that improve operational efficiency and consistency across the network.

- Building a high-performance culture: Creating motivational programs, recognition initiatives, and scalable systems that empower both managers and franchise partners to succeed.

- Data analysis & reporting: Using data to identify opportunities, address bottlenecks, and improve conversion, retention, and revenue.

- Strategic execution: Aligning company-wide goals with operational execution to ensure results are delivered.

About You

- A natural leader with experience managing managers in multi-site, franchise, or performance-driven businesses.

- Results-oriented, with a passion for growth and achieving measurable outcomes.

- Skilled in motivating teams and building scalable systems and processes.

- Comfortable with coaching franchise partners, leading your management team, and collaborating with senior executives.

Remuneration

- Base Salary: $110,000 - $130,000 AUD (commensurate with experience)

- Superannuation: Paid in addition to base salary.

- Incentives: Performance-based bonuses aligned with network growth and operational success.

- Additional Benefits: Professional development opportunities, franchise travel and leadership growth pathways within a rapidly scaling global education brand.

- Experience in operations, growth, or performance leadership roles within a franchise.

- Demonstrated success in leading and developing teams to achieve network-wide performance.

- Proven track record of achieving growth and performance targets.

- Strong background in building systems and processes to streamline operations at scale.

- Strong analytical, strategic, and problem-solving skills.

- Excellent communication and leadership abilities.

- Passion for education and empowering others.

Why Join Success Tutoring?

- Be part of a movement, not just a company.

- Help shape the future of education on a global scale.

- Competitive salary.

- Opportunities for career growth.

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