▷ Immediate Start: Customer Service

2 days ago

Council of the City of Sydney, Australia Paper Australia Pty Ltd Full time

Customer Service & Systems Improvement Coordinator

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

We have a new opportunity available for a Customer Service & Systems Improvement Coordinator to join the team at our B9 Botany Paper Mill.

In this role you will provide key account coordination and support for customers to ensure paper products are delivered to client expectations, agreed DIFOT and direct delivery targets.

You will provide effective supervision and monitoring of dispatching operations at all paper mill sites with regular reporting to Paper Supply Chain Group.

Other Opal business groups are a key customer of our paper mills, and as such this role has significant interactions with other internal teams within Opal. For our external interactions with customers outside of Opal, the role would be responsible for managing and reporting on paper orders, monitoring stock and communicating any issues as needed.

You will contribute to the success of Opal by:

- Providing stock management oversight and reporting and monitoring paper stock movements

- Responding to customer queries regarding products, pricing and delivery on time

- Providing daily monitoring of despatch operations at all mills and warehouse sites, including all export wharf deliveries, interstate road/rail deliveries and local deliveries

- Become the on-site super user to diagnose and rectify issues both within Elixir and other system interfaces

- Work with IT Support to maintain background processes and Supply Chain reporting accuracy

- Support the Supply Chain team with reporting, automation of systems integration and data entry, process documentation and training. This includes analysis and measurement of demand planning data, stockouts, DIFOT.

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have;

- Advanced excel reporting skills including using pivot tables, VLOOKUP and macros

- The ability to work effectively with large amounts of data

- Ideally some experience with PowerBI

- Some experience in either an entry level supply chain, logistics, customer service or administrative role

- Ability to build productive working relationships both internally and externally

- Understanding of SAP or other ERP systems is advantageous

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