Financial Counsellor

SCHADS – Level 6 $55.72 to $58.19 per hour + Superannuation + NFP Salary Packaging

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

About the Role

Reporting to the Snr. Financial Counsellor, your primary responsibility will be to undertake work of significant complexity that requires professional judgement relevant to VincentCare’s Financial Wellbeing Capability activities, in particular: Financial Counselling and Capability – providing safe, inclusive, culturally appropriate, timely and accessible financial counselling and financial capability services. As an accredited Financial Counsellor, you will have specific knowledge about the credit, bankruptcy and debt collection laws, concession frameworks and industry hardship practices. You will be expected to provide direct case work in either in-office, outreach or via phone and support clients by prioritising debt; accessing hardship variations; advocating and negotiating with creditors; lodging disputes both within internal and/or external dispute resolution practices; making relevant referring to other services; and administering emergency relief (if applicable). You will be part of a small but effective team, upholding confidence and standards across your area of responsibility, including establishing and maintaining positive and sustainable partnerships and practice collaboration to promote best possible client outcomes.

Key Selection Criteria

- Experience: Proven experience in providing financial counselling and client support, including case management, record keeping, and performance accountability.

- Client Focus: Understanding of working with clients in crisis, including at‑risk or vulnerable populations; culturally sensitive, inclusive, and trauma‑informed practice with LGBTIQ+, Aboriginal and Torres Strait Islander, CALD, and clients with disabilities.

- Professional Skills: Strong interpersonal, communication, and relationship‑building skills; ability to manage conflict and challenging behaviours.

- Technical Skills: Proficient in Microsoft Office and IT platforms; accurate record keeping and data management.

- Attributes: Self‑motivated, resilient, able to work autonomously and in a team; commitment to social justice, human rights, and ethical practice.

- Qualifications: Diploma in Community Services (Financial Counselling); membership (or eligibility) with the Financial and Consumer Rights Council (Vic); valid Victorian Driver Licence.

Why work for us? We offer

- Salary packaging, sometimes called salary sacrificing is a huge attraction here It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.

- Employee Assistance Program

- We offer a workplace with a firm commitment to helping others.

Reserves the right to close the advertisement at any time.

We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to Marie Murfet, Hume Community Hub Manager on 0428 316 385.

Prior to any commencement to employment, pre‑employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.

#J-18808-Ljbffr