Community Services Operations Manager

Are you a passionate leader with a strong background in Disability Services? Join Ability WA and help shape the future of inclusive living across Perth.

About the Position

Reporting to the General Manager - Home and Living, you will lead a diverse portfolio of services including:

- Supported Independent Living (SIL)

- Independent Living Options

- Community Inclusion

- Onsite Shared Support Services

You will drive a culture of continuous improvement, ensuring services are safe, contemporary, and customer focused. You will work closely with customers, families, guardians, and support decision‑makers to deliver outcomes that truly make a difference.

Key Responsibilities

- Lead and support a team of Coordinators across Perth Metro housing locations.

- Ensure services meet NDIS Quality and Safeguarding Practice Standards.

- Manage emergency and incident responses with a strong focus on WHS.

- Build and maintain relationships with community organisations.

- Oversee budgets and ensure strategic, operational, and financial targets are met.

- Lead investigations and ensure timely resolutions of incidents.

About You

What we’ll need to help kick‑start your journey with us:

- Qualification in either Allied Health or another relevant field is highly desirable.

- Experience in a similar role in the disability sector with knowledge and experience of current trends and issues affecting people with a disability and their families.

- Knowledge and experience in managing community‑based services.

- Demonstrated ability to deliver customer outcomes, develop and monitor budgets and meet financial KPI’s.

- Experience in a Senior Leadership role.

- Strong communication and change management skills.

- Understanding of principles of the NDIS and the Quality and Safeguarding framework.

- National Police Clearance no older than 6 months, Current Driver’s License, NDIS Workers Orientation Module, NDIS Worker Screening check, Current First Aid Certificate (HLTAID010 or HLTAID003 minimum) and COVID‑19 Vaccination Certificate.

At Ability WA, we care about finding the right people to join us hence encourage you to apply even if you don’t meet 100% of our selection requirements.

This position is Permanent, Full Time based at our Coolbinia Hub.

Benefits

Our employees are deeply connected with our vision and values and work passionately to support our customers to achieve their goals.

Ability WA offers its employees the following benefits:

- Non‑profit organisation salary packaging benefits up to a maximum of $18,550.

- Three wellness days per year.

- 17.5% Leave loading or additional annual leave in lieu of leave loading.

- Paid parental leave and return from parental leave bonuses.

- An employee assistance program.

- Flexible working arrangements, including the option to work from home one day a week.

To Apply

If you like what we’re about and think you’ll be a good fit, we’d love to meet you

Click apply to submit your application including a resume and cover letter outlining your suitability for this position.

Questions?

Feel free to contact:

Jill Dixon, General Manager Home and Living on 1300 106 106

Applications close: Friday 7 November 2025

Who is Ability WA and what makes us stand out?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.

We reserve the right to extend or withdraw this advertisement prior to the closing date. At Ability WA, we take pride in having a diverse workforce and celebrate the individuality of all people. We strongly encourage applications from people with disabilities, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community, people of all ages and diverse culture and religious backgrounds. Ability WA acknowledges the Traditional Owners and pays respect to their leaders – past, present, and emerging.

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