Technical Operations Manager

About National Trust of Australia (Queensland)

National Trust of Australia (Queensland) [NTAQ]) is membership-based, environmental charity which offers people the opportunity to feel connected to significant places, collections, and stories. NTAQ manages a diverse portfolio of heritage which includes Currumbin Wildlife Sanctuary & Astra Lumina, Gold Coast.

About the Role

As our hands-on Technical Operations Manager, you will oversee all technical operations and ensure the seamless delivery of Astra Lumina, the night experience, and all audio-visual systems across Currumbin Wildlife Sanctuary. You will provide strong operational leadership, proactive maintenance planning, and coordination with team members, contractors, suppliers, and creative partners, as well as duty management. You will uphold the technical and artistic integrity of Astra Lumina, work closely with License Partners and the Operations team, and ensure all elements of the experience operate seamlessly. Responsibilities include planning and managing technical schedules, overseeing maintenance programs, and ensuring safety and quality standards are met. You will engage contractors and service providers for AV installation, repairs, and system upgrades, maintain accurate records of assets, maintenance schedules, and operational documentation. In partnership with the Head of Guest Experience, you will contribute to budget planning and forecasting to allocate resources effectively. Beyond Astra Lumina, you will provide technical and staging advice across the Sanctuary for lighting, sound, and projection requirements, and support Duty Manager coverage as needed. As a leader, you will guide and train team members in technical procedures, fostering safety, collaboration, and excellence.

About You

To be successful in this role, you are a proactive and technically proficient leader with experience in managing complex AV operations and immersive experiences. You have strong organisational skills, a solid understanding of AV systems, and the ability to manage multiple priorities in a dynamic, creative environment. Required and desirable capabilities include:

- Proven experience managing technical operations or AV production in themed entertainment, attractions, or live events.
- Strong knowledge of audio-visual systems, lighting, projection, and show control systems.
- Experience working with contractors and external suppliers.
- Demonstrated ability to manage budgets, schedules, and technical teams.
- A collaborative mindset and passion for delivering high-quality guest experiences.
- Highly developed organisational and time management skills with the ability to manage multiple tasks and meet deadlines.
- Relevant qualification such as Production Management or Multimedia or equivalent work experience in this industry.
- Demonstrated commitment to excellence and continuous improvement with professional standards of conduct, personal presentation, behaviour, and integrity.
- Be prepared to work in an outdoor environment with native wildlife such as birds and reptiles.

What we can offer

We are committed to protecting, conserving, and celebrating the Environmental, Built and Cultural heritage of our State and to taking care of our Team Members. We offer current and future team members:

- Benchmarked Salary
- On-Site Parking
- Flexible Working Arrangements and Study Leave
- Tertiary Education Partners for access to recognised Qualifications
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites with discounts
- Fitness Passport Membership
- Currumbin Wildlife Sanctuary Family & Friends Passes

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