System Analyst
2 weeks ago
In support of Sage's vision, the IT function has moved to a single global operating model (GMO). Our mission is to transform the way IT is delivered to customers and colleagues worldwide, focusing on simplicity and efficiency. The Systems Analyst role for the Go To Market (GTM) team is essential for onboarding and supporting the products sold through the GMO, ensuring colleagues can support customers and that Sage's strategic goals are met.
The Systems Analyst will develop in-depth knowledge of our systems, processes, and colleague workflows. They will troubleshoot technical issues to ensure the seamless flow of products from sales to reporting and revenue recognition. Responsible for managing the GTM ticket queue across multiple regions, they will expand product support within the GMO. The ideal candidate is logically minded, detail-oriented, capable of testing and fixing issues accurately, and able to communicate complex technical flows effectively.
Key Responsibilities
- Collaborate with colleagues to support Sage's strategy and objectives.
- Work with business analysts and QA testers to configure products in relevant applications to meet business requirements.
- Proactively enhance knowledge of our systems and industry-standard configuration frameworks and methodologies.
- Coordinate with development teams when new functionality is required in the GMO platform.
- Identify risks and issues, recommending appropriate mitigation strategies.
- Handle technical troubleshooting and issue resolution.
- Support all aspects of the release process, including initial configuration, issue fixing, and testing.
- Review system configurations before and after deployment.
- Seek opportunities for personal and professional development.
Must Have
- Excellent communication skills to understand requirements and translate them into system configurations.
- SQL knowledge for data management and troubleshooting.
- Logical thinking with strong attention to detail.
- At least 2 years of experience in application support or systems analysis.
- Experience in documenting troubleshooting processes.
- Ability to build stakeholder relationships and communicate complex ideas clearly.
- Analytical problem-solving skills, with the ability to apply new concepts to resolve issues.
Additional Information
Location: Newcastle, United Kingdom (Hybrid work model)
Join us at Sage to support millions of small and medium-sized businesses globally. We leverage AI to help business owners focus on their ambitions rather than routine tasks. Recognized as one of the 2024 Best Places to Work by Glassdoor, we value innovation, diversity, and personal growth.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch our culture video: youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and encourage applicants from all backgrounds. For support with your application, contact us at careers@sage.com. Learn more about our DEI initiatives: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
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