Case Manager

2 weeks ago

Melbourne, Australia ROBERT WALTERS AUSTRALIA Full time

Overview

An exciting opportunity has arisen for a Case Manager to join a leading superannuation organisation on a permanent basis. You will be instrumental in advocating for members, resolving escalated issues and contributing to continuous improvement initiatives. The successful candidate will enjoy a supportive work environment, flexible working opportunities and generous superannuation contributions.

What you'll do

- Manage and administer a portfolio of death claims, including escalated or disputed death claims.

- Provide expert case management for escalated complex or disputed claims in collaboration with the Technical Manager.

- Review the accuracy and reasonableness of trustee recommendations prepared by other team members and approve for payment processing.

- Utilise the QA framework to peer review team processing of exceptions and complex transactions within delegated authority to ensure accuracy.

What you bring

The ideal candidate brings experience in death claims within a customer-focused superannuation environment, with a track record in resolving disputed claims and strong interpersonal skills.

- Minimum 3 years life insurance claims experience, preferably within a customer-focused superannuation environment.

- Detailed knowledge of claims and applicable insurance policies including legacy insurers.

- High-level interpersonal skills with proven ability to build trust and rapport with internal and external stakeholders at all levels.

- Resilience and ability to work under pressure in a changing environment.

- Strong written and verbal communication skills to liaise with members, insurers and other stakeholders.

- Certificate IV in Superannuation (ASFA 100) or Diploma of Superannuation Administration.

What sets this company apart

This organisation is committed to providing a 'Members First' service experience. With a team of approximately 400 people, they deliver superannuation and insurance member administrative services, and enterprise-wide services across Member Experience, Complaints, Technology and Continuous Improvement, supporting members during difficult times and offering advocacy and support.

What's next

If you're ready to take the next step in your career with an organisation that truly values its members, apply today. Click Apply to submit your application.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply, please click apply or call Bianca Sticca on +61 3 8628 2100 for a confidential discussion.

Job details

- Contract Type: Permanent

- Focus: Case Management and Claims

- Industry: Call Centre and Customer Service

- Workplace Type: Hybrid

- Experience Level: Associate

- Location: Melbourne CBD

- Salary: Negotiable

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