Assistant Manager-In Room Dining

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off." At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community. We are on the lookout for a Full Time Assistant Manager to join our In Room Dining Department. As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms. Benefits for working with Hyatt include: - After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply) - Discounted accommodation for associates as well as friends and family - Reward and recognition programs - Learning and development opportunities - Complimentary dry cleaning for work attire - Discounted city parking - The opportunity to join an international group with endless career opportunities The Role: In Room Dining is an integral function of our hotel operation, with primary responsibility for delivering and presenting guest food and beverage orders in a timely and professional manner. Reporting directly to the Assistant Director of Food and Beverage, our new Assistant Manager will be accountable for overseeing the operation of restaurant service and ensuring all elements are executed smoothly and seamlessly. This will be achieved with day-to-day supervision of associates and supporting their training and development, as well as striving to exceed guest expectations and delivering exceptional experiences. You will actively contribute to the process of driving the business and achieving key departmental KPI targets. Responsibilities Include: - The day-to-day leadership, supervision and management of associates - Co-ordination of all aspects of the departments operation to ensure a seamless flow from beginning to end - Manage the initial and ongoing training and development of all team members. - Ensuring all Hotel and HACCP policies & procedures are followed - Implementing measures to maximise profitability and minimalise costs - Regulated stock-take check, inventory control and oversight of equipment maintenance and cleanliness of the outlet - Liaising and fostering collaborative working relationships with key departments across the Hotel - Handling client queries and complaints with professionalism, concern and understanding Our Ideal Candidate will possess: - Management experience in in a large hotel/venue – In Room Dining background highly advantageous - Passionate and focused on delivering excellent service - Hands on leadership style, with ability to support and motivate team - Strong understanding of food and beverage service standards and hospitality best practices. - The ability to thrive in a fast paced and high‑pressure environment - Highly organised, with capacity to multitask prioritise tasks on the fly - Excellent interpersonal, communication, and problem-solving skills. - A valid NSW RSA - Unrestricted, valid Australian working rights, with the availability to work a rotating roster including weekends #J-18808-Ljbffr