Field Support Engineer

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This is a pivotal role within our Operations Team embedding C4 product suite with the customer.

You will join a leading international IT solution company that genuinely cares and values its people.

The position is full-time – Brisbane-based.

We are seeking Field Support Engineers to join our Brisbane team. Reporting to our Project Manager, you will be responsible for technical support, training, and providing advice to the customer on our C4 products.

Your key Responsibilities

1. Installing, configuring, and supporting SitaWare in the customer’s C4I environments for testing, training, exercise, and operations.
2. Setting up and testing integrations between SitaWare and coalition systems, sensors, effectors, and communication systems.
3. Conducting technical training of administrators and end users in classroom and workshop environments.
4. Collecting feedback from customers and feeding the learning loop internally and externally.
5. Keeping up to date with Systematic products to ensure alignment of customer expectations and product roadmaps.
6. Participating in testing of beta releases and software improvement activities.
7. Helping ensure projects are delivered within scope and on time.

The skills and experience we are looking for

- Certifications or training in IT, Electrical Engineering, or similar, or comparable military technical career.
- Experience delivering presentations, training, and technical support.
- Knowledge of IT infrastructure and platforms (Windows, Linux, Android, Active Directory, databases, XMPP).
- Knowledge of Australian Defence terminology, use cases, practices, and procedures.
- Excellent customer service skills and stakeholder trust-building ability.
- Strong written and verbal communication skills.

NV1 Security Clearance

To work within our Defence unit, you must hold (or be able to obtain) and maintain a Defence NV1 security clearance. Check your eligibility and read more at this link.

About Systematic

Systematic is a fast-growing international software company with over 1200 employees across 15 offices in 13 countries. We develop software solutions to simplify critical decision-making. Our goal: To improve the world with exceptional software.

Our Defence division delivers C4I software and interoperability solutions to militaries worldwide, aiding users in over 50 countries in critical situations. We value our people.

Systematic offers

- Attractive pay.
- Modern office environment.
- Comprehensive training and educational support.
- Monthly health insurance allowance.
- Life and income protection insurance (capped).
- Employee Assistance Program for you and your family.
- Two weeks paid Defence Reservist leave.

Applicants will undergo background checks, including qualifications and police checks.

We encourage applications for this exciting role. Join us and contribute to our projects and initiatives.

How to Apply

Submit your cover letter and CV outlining your qualifications and experience by clicking "Apply Now".

We look forward to your application

Please note response times may be longer due to summer holidays.

Since 1985, Systematic A/S has grown into an international software house with over 1,200 employees from 27 nationalities, working across 11 countries. Our mission: To improve the world with exceptional software. We serve clients in the public, health, defence, police, financial, and service sectors, with over one million users globally. We foster a culture of trust, independence, and responsibility, committed to making a difference and challenging technology and ourselves. New employees are welcomed with support, mentorship, and development opportunities, aiming to fulfill potential and enhance Systematic's growth.

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