Guest Experience Supervisor

Guest Experience Supervisor - Sydney Hills Holiday Park

Sydney NSW, Australia

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

Frontline Roles:

Be Part of Something Bigger at Ingenia

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

We’re on the lookout for a full-time Guest Experience Supervisor to join our team at our Sydney Hills Holiday site.

Reporting to the Park Manager, you’ll play a key role inbeing the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it

Sydney Hills Holiday Park offers a peaceful escape close to the city, with leafy surrounds, family-friendly stays, and easy access to local attractions.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

- Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%

- Employee referral, employee of the month, and employee of the year rewards

- Flexible work schedules to suit your lifestyle

In this Role, You’ll

- Lead the Front Office team by allocating tasks, supervising work, and ensuring smooth daily operations.

- Deliver exceptional guest service through warm welcomes, efficient check-ins/outs, and promoting park amenities and activities.

- Drive sales and bookings by converting walk-ins, upselling experiences, and promoting other Ingenia destinations.

- Coordinate holiday activities by planning, setting up, and supervising programs that create fun, safe experiences for guests.

- Manage admin tasks including payments, guest queries, maintenance logging, and using systems like Newbook and MS Office.

You’re Likely a Match If You

- Team Collaboration & Guest Focus – Work cooperatively with others and build strong relationships by exceeding guest expectations.

- Proactive & Quality-Driven – Take initiative, act promptly, and maintain high standards across all tasks with attention to detail.

- Inclusive & Organised – Value diverse perspectives, plan effectively, and manage time and resources to meet goals.

- Confident Decision-Making – Analyse information, evaluate options, and make timely, informed decisions to support operations.

- Reliable & Empathetic Style – Bring integrity, a can-do attitude, and a calm, safety-conscious approach to hands-on work.

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We keep things simple and supportive:

- Apply via our website; no cover letter needed

- Quick phone chat and interview with your future manager

- Background checks

- Offer and onboarding; welcome aboard

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.

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