Operations Manager

1 day ago

City of Brisbane, Australia Empire Group Full time

The Role

As an Operations Manager, you will report to the Director of a Boutique Wills & Estates Practice. Duties include:

- Work flow management for the administration team

- Making sure Safe Custody facility is maintained properly

- Leave roster & work flow & recording

- Work flow for the lawyer's initial appointments

- Liaison with suppliers and negotiating arrangements

- Spot checking for quality control

- Leases, licensing, practising certificates and insurances

- Regional visit program rostering

- Recruitment (of non-lawyer team members)

- Retention

- Performance and Salary Reviews

- Lawyer budget meetings (fortnightly)

- Lawyer bonus communication, calculation, monitoring

- KPI management

- Training & development

- Team building

- On boarding/off boarding

- Developing checklists & keeping HR manual updated

- Attending lawyer weekly meetings & implementing key outcomes

- Behaviour monitoring & disciplinary issues (including performance management if required)

- Meetings with senior management to discuss key trends (fortnightly)

- Liaison with IT provider

- Client & Safe Custody client complaints

- Monitor and assist with obtaining Google reviews

- Encourage and coordinate lawyers contribution of articles on social media platforms; and Firm's website

- LinkedIn/Facebook posts

- Website updates (liaison with our web developer)

- Referral reports

- Assisting with preparation of marketing material (PowerPoint, brochures etc…)

- Assistance with implementation of bigger projects that happen from time to time.

- Creating and updating forms / templates / documents under supervision

- Liaise with Divisional Head, General Manager and Finance Manager around compliance issues

This position is either 4 or 5 days a week. They are also flexible with hours.

Your experience

You will need to have a minimum of 4 years Operations Management or Practice Management experience. Law Firm experience or professional services experience is also essential.

The Law Firm / Salary

Boutique specialist law firm based at Toowong. Great procedures and systems. Total staff of 24. Professional and corporate environment. Salary between $120,000 - $150,000 plus Super, dependent upon experience. They also offer a performance bonus.

Apply

Please click on the 'Apply for this job' button or email april.odempsey@empiregroup.com.au directly. Alternatively, for a confidential discussion regarding this role or to explore other career opportunities, please contact:

April O'Dempsey

Ref No: AOD29211

Email: april.odempsey@empiregroup.com.au

Phone: (07) 3231 1203

Applicants must have full working rights in Australia (citizenship or permanent residency).

April O'Dempsey is a Partner - Legal Support Recruiter at Empire Group Legal Eagles. She has over 20 years' experience in the recruitment industry and has a great understanding of the industry from her own experience in the legal sector supporting small, medium and large law firms. She is dedicated to recruiting the right person for the right firm and gets great satisfaction from assisting staff to develop their career.

If this role isn't what you are looking for, reach out directly to learn about the other opportunities she can assist you with

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