HR Assist Officer

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DJ1667OCTOBER2025

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

- Utilise your customer service expertise to provide support and advice to the People Services branch.

- an ongoing, full-time opportunity to work with a high-performing and passionate team in the Victorian Public Service

- VPS Grade 3: $73,842 - $89,661 plus superannuation.

About the Business Unit:

People, Safety, Culture and Communications (PSCC) provides services and advice to the department on a wide range of human resources (HR), transformation, occupational health and safety, industrial relations, workforce planning matters and business assets. This includes HR policy and strategy; organisational culture and change; recruitment and retention; performance and development; pay, benefits and workforce reporting; occupational health and safety management; employment regulations; and public service medal nominations. PSCC promote a culture to engage and develop the department's workforce, providing all staff members with the opportunity to unlock and achieve their potential.

About the Role:

The HR Assist Officer sits within the People Services team of PSCC and supports the HR Assist helpdesk function. As the HR Assist Officer, you will respond directly to general efficient, effective and customer focused manner in order to deliver timely, accurate and reliable HR support to managers and employees.

As the HR Assist Officer, you will also be responsible for triaging queries to specialist HR areas within PSCC or regional HR areas where required and provide administrative support to the People Services team.

Responsibilities:

- In a courteous and timely manner, facilitate a centralised HR telephone and email information service.

- Acknowledge, respond to and follow up queries from managers and employees relating to HR policies and processes within acceptable and established timeframes.

- Respond to first level general HR queries including payroll, recruitment, learning and development, performance, health, safety and wellbeing, workplace relations, leave and other entitlements and track the query through to resolution.

About You:

As our ideal candidate, you will be able to demonstrate:

- Proven customer service experience, and exposure to a helpdesk/service environment.

- Solid knowledge of contemporary human resources practices and preferably, HR/Payroll systems.

- Demonstrated administrative skills including managing databases and creating spreadsheets whilst maintaining confidentiality of personal information.

Qualifications/Requirements:

- Relevant experience working within an HR department attending to enquiries and requests. Tertiary qualifications in Human Resources or a related discipline are highly desirable.

How to Apply:

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

Child Safe Statement of Commitment:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Tuesday 11 November 2025 at 11.59pm

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