Retail Manager
4 weeks ago
This role is ideal for an experienced Retail Manager who wants to be part of a growing business.
Benefits
Three Key Selling Points:
- Based at our store in Burleigh Heads
- Exciting leadership role in a successful and growing business
- Outdoor adventure industry, with fantastic discounts on our amazing range of products
Task & Responsibilities
As the Retail Manager, your role will be to lead and inspire the retail store staff in order to maximise customer experience.
To break this down further, you will be responsible for:
- Creating a dynamic and positive customer experience, by listening to the voice of the customer and implementing proactive strategies that enhance their journey with Wild Earth
- Achieving financial and quality targets for all retail stores
- Working with the Merchandise manager to ensure product displays and visual merchandising are in line with branding requirements and the company's visual merchandising plan
- Communicating new product and seasonal drop schedules and planning display requirements
- Providing support when dealing with difficult customer complaints and being the final escalation point for retail store complaints, ensuring they are handled professionally and to a mutually beneficial outcome
- Creating and driving a strong team focus by leading, inspiring and embracing your people
- Providing proactive coaching and feedback to all members of the team as well as the opportunity to work, learn and grow
- Reducing potential theft and security issues by overseeing shop security and implementing and adjusting security measures as risks are identified.
Qualification & Experience
To be successful in this role, you will need:
- Previous retail, store management and customer service experience - at least 12 months
- Minimum Diploma qualification or higher
- Proven success in leading and managing a team
- To enjoy reporting and analyzing store performance
- To be committed to ongoing product knowledge development to deliver fantastic customer experiences
- Confidence in dealing with complex customer issues in the store
- The ability to lead a sales team
- Intermediate computer skills
- A comprehensive understanding of retail and adventure goods
- To be motivated and resourceful with a passion for what you do
- A collaborative team approach
- To be agile, flexible and adaptable
- A passion for all things outdoors
About Company
Wild Earth's vision is simple – inspire, equip, and enable people with everything needed for a lightweight outdoor adventure.
Founded in 2004, Wild Earth has undergone a period of rapid growth and is now Australia's most comprehensive outdoor retailer. We stock a vast supply of premium international brands including The North Face, Arc'teryx, Salomon and Patagonia. We love what we do and we have a passion for the outdoors and adventure. We work hard to build the best range of brands and high-performance products available anywhere.
The outdoor culture is in our blood and is the heart and soul of our business. We pride ourselves on our knowledgeable and experienced staff who are all outdoor enthusiasts, and love sharing their passion and knowledge with our customers.
This job is posted from WorkinAUS platform.
Salary: $75000-75000
Job Publish: 17-12-2024
Job Expire: 16-01-2025
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