Elder Care Support Coordinator

Make a real difference in our community.

At South Coast Medical Service Aboriginal Corporation (SCMSAC), you’ll be part of a culturally safe, inclusive, and values-driven team making meaningful change across communities in the Illawarra, Shoalhaven, Far South Coast, and Goulburn regions. We're a not-for-profit Aboriginal Community Controlled Organisation delivering holistic health, wellbeing, and family services. While many of our programs and services are designed specifically for Aboriginal children and families, some of our teams also work with and support the broader community. Cultural connection is at the heart of everything we do, shaping how we support families, strengthen communities, and inspire future generations.

Work with purpose, in a location you love, with an organisation that makes a difference.

Location: Nowra
Type: Full-Time
Closing Date: COB: Thursday 13th November 2025

Aboriginality is a genuine occupational requirement for this position.

The Role

We are seeking a passionate and dedicated Wellbeing Caseworker. In this role you will work closely with the Aged Care Connector to support identified clients, whilst providing day-to-day support and supervision, ensuring quality and timely services are provided in line with organisational policies and procedures. The duties of the ECS Coordinator may vary depending on the specific needs of the customer.

The ECS Coordinator will support clients to understand their aged care service entitlements, supporting identified clients to navigate access to appropriate local aged care support services. They will provide advocacy and support to ensure clients receive a culturally safe assessment, including My Aged Care registration, contractual arrangements, and costs, and will help ensure elders and their family are well-prepared for plan reviews and outcomes.

Key Responsibilities

- Pre assessment support, which may include supporting clients to identify available services and access pathways.
- Supporting clients through the aged care assessment process, which may include briefing assessors, involvement in assessment interviews, collaboration with assessors to develop appropriate support plans, and reviews of support plans.
- Support clients and their family to identify and select appropriate aged care service providers.
- Support clients and their family to understand contractual arrangements and costs of care.
- Support clients in care planning with aged care service providers to ensure the client's care and safety needs will be met.
- Advocacy to ensure client care and cultural needs are being met, and to address any issues with service providers.
- Provide support for family members in relation to clients’ care needs, which may include linking clients to other related services, transfer of care, support through related processes, and information relating to care options and costs.
- Building knowledge of local services and organisations clients can utilize.
- Engaging with My Aged Care and local assessment staff.
- Actively build partnerships which enhance health promotion activities and facilitate collaborative action
- Incorporate evaluation into the planning of health promotion programs
- Collect and enter data daily regarding program activity development and delivery.
- Support the social health needs of clients by assisting clients to complete relevant paperwork as required for their treatment.
- Aboriginality*.
- A sound knowledge of Aboriginal/Torres Strait Islander communities and relevant organisations within Shoalhaven
- Experience working with Aboriginal and Torres Strait Islander people
- Excellent communication and interpersonal skills, with the ability to build trust with community.
- Demonstrated understanding of the principles of person-centred care and trauma-informed practice.
- Understanding of how to assist and support clients to access services, reduce service complexity and confusion.
- Sound understanding of My Aged Care and operational guidelines.
- Good record management, data collection and reporting capability.
- Experience in the community services field with strong community connections and networks across aged care providers, mainstream supports and community sector.

Pre-Employment Requirements

All preferred applicants must complete a National Police Check.
A paid employee Working With Children Check (NSW) is required prior to appointment, in accordance with legislation.
For Aboriginal Designated Positions, applicants will be asked to provide proof of Aboriginality at the interview stage.
Aboriginality is a genuine occupational requirement under Section 8(1) of the Racial Discrimination Act 1975.

Why Join us?

At SCMSAC, you'll be part of a culturally safe and inclusive workplace where your contribution truly matters.
We're a values-driven team creating real impact in our communities.

- Generous employment conditions, competitive rates, and access to salary packaging.
- Ongoing career development, education, and training.
- A collaborative, respectful, and inclusive team environment where you can thrive.
- Strong team values and community impact.
- Opportunities for professional growth.
- A welcoming environment that supports Aboriginal and Torres Strait Islander applicants.

Benefits and Perks

- Monthly RDOs (Rostered Days Off).
- Paid Christmas shutdown period in addition to standard leave entitlements.
- Take advantage of up to $15,900 in tax-free income through salary packaging (NFP benefit).
- Ongoing training, support, and career advancement opportunities.
- Opportunity to work within a supportive, dedicated team.
- Ongoing professional development and training.

Access to a free Employee Assistance Program with confidential support for mental, emotional, financial, and physical wellbeing.

Please email your completed application to: hr@southcoastams.org.au

Include the following documents:
SCMSAC Application Form
Resume/CV
Cover Letter addressing the Selection Criteria Confirmation of Aboriginality (only required for Aboriginal-identified positions)
Any relevant qualifications or certificates

You can also apply via SEEK. Click the 'Apply on SEEK' button to view the job ad.

Contact Us

Need help or have questions? Contact our HR team: hr@southcoastams.org.au

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