Lifestyle Assistant

Lifestyle Assistant - Lansdowne Gardens on Wycombe

Neutral Bay NSW 2089, Australia •

Lansdowne Gardens on Wycombe Care Community, 58A Wycombe Road, Neutral Bay, New South Wales, Australia

POSITION DESCRIPTION | LIFESTYLE ASSISTANT

POSITION PURPOSE:

This position exists to assist in the delivery high quality resident activities program to enhance the quality/enjoyment of life for residents, including teamwork with volunteers.

The role contributes to making Opal a great place to work by having good work relationships with other team members and behaving in a way that support Opal’s values.

This position reports to Opal HealthCare’s (Opal) Wellbeing Manager.

KEY RESPONSIBILITIES

- Ensure the delivery of lifestyle programs to support residents mental health and quality of life

- Follow Opal Values/policies, procedures and practices to ensure the lifestyle team demonstrate professional behaviours accordingly

- Participate in annual performance/development reviews and follow feedback given by the Lifestyle Coordinator or delegated Appraiser in those appraisals

- Support the orientation and training of volunteers

- Maintain own professional development (through performance appraisals, 360 degree feedback and resident feedback)

- Ensure the daily/weekly lifestyle program is delivered according to schedule

- Participate honestly/positively in client and team surveys

- Participate in team member education sessions/mandatory training and share knowledge

2. Quality

- Ensure programs cater to social, religious and cultural needs of residents

- Continuous assessment of program outcomes to ensure they meet resident’s needs (providing feedback or observations to lifestyle coordinator/GM)

- Ensure that WHS hazards/safe work practices are followed

- Ensure compliance with manual handling procedures/practices, correct use of equipment/aids and infection control when delivering programs

- Ensure that residents sensitive and confidential data/information is used correctly

- Maintain Service Level Agreements (SLAs)

- Support Opal’s continuous improvement program, using Continuous Quality Improvement tools

- Ensure volunteers can raise issues about matters that are impacting on them “without fear”

3. Communication

- Act as an Opal ambassador and speak positively about Opal with team members and community

- Develop and maintain positive resident/family and team relationships

- Communicate with residents/families/volunteers to get feedback about lifestyle programs and action accordingly with lifestyle coordinator, GM and lifestyle team

- Ensure effective flow of lifestyle information to all Opal Care Community team members about lifestyle programs

- Ensure all expenditure on lifestyle programs is within budget when ordering supplies

- Seek approval from coordinator/GM prior to incurring expense outside of budget

KEY PERFORMANCE INDICATORS

- Demonstrate understanding of Opal values through work performance/positive behaviours

- Demonstrate enhanced quality of life for residents through positive resident/family feedback

- Demonstrate ongoing professional development through improved skills/performance outputs

- Demonstrated SLA compliance through positive feedback

- Demonstrated adherence to WHS and Quality Systems maintaining accurate documentation

- Nil WHS incidents or workplace injuries to self

- Client and team member feedback survey provide positive results

- Demonstrate responsible communication

- Minimal sick leave

KEY COMPETENCIES

- Excellent prioritisation and time management skills

- Excellent customer service and resident relationship management skills

- Excellent understanding of lifestyle needs of residents

- Knowledge of the aged care industry and regulations (desirable)

- Understanding of legislative requirements (WH&S, Fire/Evacuation, Infection Control)

EXPERIENCE/QUALIFICATIONS

- Year 12 certificate of education (desirable)

- Certificate IV in Community Services (Lifestyle and Leisure) and/or relevant qualification

- Previous experience in delivery of lifestyle programs

- Previous aged care experience (desirable)

- Current police check (within last 3 months)

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