▷ [Immediate Start] Manager Client Services

Manager Client Services – Talent Pool Creation

Grade 11/12 – $149,739‑$173,174 p.a. + superannuation and annual leave loading.

Flexible work practices include flexible working hours, a 35‑hour week and flex leave.

Locations: Armidale, Glen Innes, Inverell, Moree, Muswellbrook, Narrabri, Tamworth.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.

Your role

Provide leadership, direction and support to a team/s of professional and administrative staff within a Community Service Centre (CSC). Manage all aspects of the CSC’s operations and build a collaborative team environment to deliver quality services and achieve positive outcomes for the community’s children, young people and families.

What you’ll do

- Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves.

- Responsible for the delivery of the Agency’s core functions and services to vulnerable children, young people and their families.

- Responsible for providing leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the program area.

- Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency.

- Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues.

- Build and monitor a workplace culture that values fair and inclusive practices and diversity principles.

- Promote and manage alliances within the organisation and across the public, private and community sectors.

- Initiate and develop partnerships with customers to define and evaluate service performance outcomes.

- Have a strong commitment to leading practice with Aboriginal families and being able to identify and resolve issues specific to the Aboriginal community and their families.

- Work through issues, weigh up alternatives and identify the most effective solutions.

- Identify resource needs and ensure goals are achieved within budget and deadlines.

- Develop team/unit plans that take into account team capability, strengths and opportunities for development.

- Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way.

To be eligible to apply you must have

- Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.

- Valid driver’s licence and willingness to travel.

Pre‑employment checks

- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.

- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.

What We Offer

- A challenging and rewarding career.

- Flexible, autonomous work environment.

- Competitive pay and conditions.

- Training and development opportunities to build and maintain capabilities.

- Health & Wellbeing and Employee Assistance Programs.

Application Details

Applications close – 11:59pm, Sunday, 9 November 2025.

To apply, click “Apply”, attach an up‑to‑date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the following question with a brief outline on how you meet the requirements of the role:

- What motivated you to apply for this position, and how does it align with your career goals?

Contact:
Caitlin Stewart – Caitlin.Stewart@dcj.nsw.gov.au

Peter Luong – Peter.Luong1@dcj.nsw.gov.au

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