Event Cinemas Indooroopilly

Event Cinemas Indooroopilly - Supervisors

Event Cinemas Indooroopilly, Indooroopilly, Queensland, Australia

Title: Cinema Employee Level 3

Position Overview:

- Provides supervision and assists with training levels 1 and 2 within a designated area.
- Supervises 4 or more level 1 and 2 employees within a designated area.
- A team leader appointed in a designated area, responsible for coordinating, organising and allocating work, materials, and equipment in an efficient and effective manner.
- Undertakes problem solving using knowledge and skills for this level.
- Works to complex instructions and procedures and is responsible for work undertaken.
- Delivers elevated customer service while executing a diverse range of tasks related to supporting the operation of an entertainment complex.

Cinema Worker Level 3 Key Accountabilities
In addition to the key accountabilities for Levels 1 and 2, a Level 3 team member is also accountable for:

- General

- Continuously monitoring and consistently delivering customer service at the highest possible standard within a cinema department, ensuring a positive and exceptional experience for patrons.

- Effectively address and handle customer feedback within the cinema department, ensuring prompt resolution while maintaining a positive customer experience.

- Provides supervision and training to level 1 and 2 employees in designated area, fostering a cooperative and supportive work environment.

- Provides team members with clear direction and coaching in tasks, and towards departmental goals and targets. Actively supports and drives business goals and values within designated area.

- Allocates tasks efficiently to 4 or more level 1 and 2 employees in designated area. Ensures team efficiency and timely execution of tasks or processes.

- Actively contribute to and participate in all cinema campaigns relevant to the designated area. Ensures a collaborative approach to promotional activities.

- Supervise thorough and precise opening and closing procedures for the designated area, ensuring a systematic and secure transition between operational phases.

- Demonstrate a conscientious awareness of and adherence to fire and emergency training and procedures.

- Support team proficiency in cash handling, ensuring accuracy, security, and compliance with established financial protocols. May support primary cash preparation, ensuring accuracy and adherence to established financial protocols.

- Supports general administration tasks efficiently and promptly, contributing to the smooth operation of daily business activities.

- Implementation of policies and procedures.

- Implementation of quality control techniques.

- Maintains strong operational and product knowledge within designated area.

Skills and Experience
These are the desired skills and experience for this role:

- Competent in basic Maths and English.
- Competent in delivering exceptional customer service.
- Competent in cash handling.
- Displays leadership and accountability.

Behavioural Capabilities
The following are the mindsets and behaviours required for this role:

- Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
- Team Oriented: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
- Behavioural Capability: Proficient in leading and cultivating a team through effective coaching and development strategies. Good interpersonal skills and relationship building.
- Communication: Displays effective communication with all team members, customers and contractors.
- Decision Making: Ability to make on the spot, effective decisions.
- Work Standards: All tasks are completed to the highest standards. Sets exacting standards for self and others.
- Personal Presentation: Excellent personal presentation and grooming.
- Safety Awareness: A commitment to following and supporting company policies and procedures. Active participation and engagement in company health and safety procedures and initiatives.

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