Intake Team Leader

2 days ago

Hobart, Australia Thedistrictnurses Full time

Job Category: Support at Home (Care Coordinators & Case Managers)

Lead the first impression of care that truly matters.

At TDN, we believe in care that comes from lived wisdom — supporting Tasmanians to live well, with dignity, independence, and community connection.

We’re seeking a dynamic and compassionate Intake Team Leader to oversee and guide our Intake and Reception teams. This pivotal leadership role ensures that every prospective client’s first experience with TDN is welcoming, responsive, and aligned with our values of commitment, trust, and excellence in care.

About the Role

As Intake Team Leader, you’ll:

- Lead and mentor a growing team of Intake Officers and Reception staff to deliver exceptional, client‑first service.

- Coordinate triage, referral coordination, and onboarding processes to ensure seamless transitions into care.

- Use data and feedback to drive continuous improvement and strengthen client experience.

- Serve as a subject matter expert in aged care programs such as CHSP, HCP, DVA, NDIS, and HACC.

- Collaborate across teams to build consistency, responsiveness, and scalability in TDN’s service delivery.

About You

You’re an experienced leader who thrives in a fast‑paced, people‑focused environment. You’ll bring:

- Proven experience in customer service

- Strong leadership and coaching skills with a passion for team development.

- Excellent communication and organisational skills.

- Knowledge of aged care programs and client management systems (CRM experience highly regarded).

Why TDN?

Join our purpose‑driven organisation where your leadership shapes the client journey from the very first conversation. You’ll be part of a supportive culture that values initiative, collaboration, and growth.

As part of our team, you’ll enjoy

- A supportive and purpose driven workplace.

- Opportunities for growth.

- The chance to make a meaningful impact every day.

- Not for Profit Tax Benefits of Salary Packaging

- Access our Fitness Passport Program for discounted gym and pool membership.

- Employee Assistance Program

For more information:

Visit www.thedistrictnurses.org.au/careers to access the detailed position description which includes the selection criteria.

Questions?

Contact Steve McCullagh, Executive Manager, Business Development & Partnerships on (03) 6208 0500 or email smccullagh@thedistrictnurses.org.au

How to apply:

Please submit your cover letter addressing your experience and why you would be a great fit for The District Nurses and your resume via SEEK by 9amMonday 10 th November 2025.

We reserve the right to commence recruitment proceedings immediately and may close the advert early at our discreet

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