▷ Urgent Search Service Manager

Lead a passionate team supporting young people in their mental health recovery

- Oversee a recovery-focused youth mental health service supporting young people and families

- Permanent, Part-time 26.6 hours/week | Monday to Friday

- Base salary from $119,093.52 (pro-rata) + Super 12% | Salary packaging options available

- Greater Brisbane location | Predominantly WFH, with travel as required

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking a passionate and experienced Service Manager to lead a multidisciplinary team supporting young people aged 12 to 25 who are experiencing, or have recently experienced, a first episode of psychosis.

You will guide a team of Community Mental Health Practitioners and Peer Practitioners to deliver high-quality, recovery-oriented support for young people, families, and carers. This service operates across Cairns, Mackay, and Metro South, in collaboration with clinical specialist services, and provides both in-reach and outreach support within the community.

In this leadership role, you’ll oversee service performance, operations, and budgets, ensuring that care delivery aligns with Mind’s Model of Recovery-Oriented Practice, My Better Life model, and organisational values.

Key responsibilities

- Lead and manage a multidisciplinary team to deliver best-practice, recovery-oriented support for young people, families, and carers.

- Provide supervision, coaching, and professional development to build team capability and maintain a positive, supportive workplace culture.

- Oversee day-to-day operations, including rostering, recruitment, risk management, incident reporting, and compliance with Mind’s policies and procedures.

- Monitor budgets and service performance, implementing strategies to maintain quality and efficiency.

- Build and maintain strong relationships with clinical partners, community stakeholders, and local service providers to enhance client outcomes.

What you’ll bring

- Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.

- Proven leadership experience within youth mental health or community services.

- Strong understanding of trauma-informed and recovery-oriented practice.

- Experience managing teams, budgets, and service quality standards.

- Current, unrestricted driver’s licence and access to a registered roadworthy vehicle.

- Ability to provide proof of vaccination against vaccine preventable diseases or willingness to obtain required vaccinations per Queensland Health partnership.

Benefits

- Generous not-for-profit salary packaging - up to $15,899 p.a. to reduce taxable income and cover living expenses.

- Employee Assistance Program (EAP) - support for you and your immediate family.

- Fitness Passport - access to a wide range of fitness facilities for you and your family.

- Professional development - ongoing training and career growth opportunities.

Interested?

To apply online visit Mind Careers - reference number 498483. Online applications must be submitted by 11pm Wednesday 12 November 2025. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Please contact the person below for more information.

Tracey Hocking, General Manager, Complex Care National Services

Tracey.Hocking@mindaustralia.org.au

Mind is committed to a barrier-free recruitment process. If you require any adjustments to complete your application, please email hr@mindaustralia.org.au

Position Description

Service Manager (EPPS) 20251007.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.

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