OMEGA After Sales Advisor | Perth

2 days ago

Perth, Australia The SWATCH Group Full time

The Role

Working within our Customer Service department, this position is responsible to assist clients visiting our boutique for their after sales service needs alongside also working as part of the sales team.

- Interacting with clients to ascertain their service and warranty needs
- Propose necessary corrective intervention
- Conduct diagnostics with the view to create an estimate for the work required
- Perform quick service interventions on timepieces, in line with OMEGA standards
- Conduct bracelet interventions (replacement of pins and bars, repair of bent clasps, etc.)
- Ultrasonic cleaning on cases and bracelets
- Assist with stock management
- Assisting in the continuous achievement of sales targets
- Delivering impeccable customer service
- Developing strong client relationships and client records within the boutique
- Attend regular training and develop comprehensive product knowledge base

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