Customer Incident Response, Customer Incident Response Team

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Customer Incident Response, Customer Incident Response Team

Sector: Customer Services
Contract Type: Permanent
Hours: Full Time

DESCRIPTION

Do you want to work on planetary scale incident response solutions in the cloud? Are you skilled at performing Incident Response activities and helping customers build threat detection and incident response capabilities using highly scalable computing architectures? Are you excited to help customers respond to security incidents and automate security operations giving them unprecedented capability and agility? Do you enjoy working on fast-paced complex projects focused on game changing business outcomes for customers globally? As a member of the Threat Detection and Incident Response Practice in the AWS Global Service Security you will have the opportunity to help customers respond to security incidents and pioneer technically superb security solutions to help customers operate securely in the cloud. Building on those experiences you'll collaborate with AWS service teams on new features, innovate with new technologies, and explore new challenges.

The Global Services Security team, a part of Amazon Web Services (AWS), leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world's workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.

Key job responsibilities

1. Perform and oversee incident response operations.
2. Become a deep technical resource that earns the trust of customer stakeholders before, during, and after a security event.
3. Independently contribute to teams that include Amazonians, partners, and customers to build and deploy threat detection and incident response capabilities.
4. Design, build, and deploy solutions to automate security operations and incident response on AWS.
5. Independently contribute to internal builder projects to develop new consulting engagement models and capabilities for customers.
6. Develop high-quality content, such as automation tools, reference architectures, and white papers to help our consultants, partners, and customers build on the work that we deliver.
7. Innovate on behalf of customers by translating your thoughts into actionable results.
8. Mentor and invest in our consultants, partners, and customers to raise the bar for our customers.
9. On-call required.

BASIC QUALIFICATIONS

- Experience performing incident response activities.
- 1+ years of experience building/operating on the AWS platform.
- 3+ years of experience in technical IT security or related job role.
- 2+ years of threat detection or incident response experience.
- Hands-on technical experience in incident response technology, security, automation, implementation, integration, and/or deployment.

PREFERRED QUALIFICATIONS

- Hands-on technical experience in building scripts, tools, or methodologies that enhance customers' threat detection and incident response capabilities.
- Strong scripting skills in modern scripting languages like PowerShell, Python, Node.js, Javascript, Bash, Ruby, or SQL.
- Experience communicating complex technical matters clearly and concisely orally and in writing.
- Experience managing customers during a security event, including managing customer expectations and delivering results.
- Detailed knowledge of incident response workflows and processes.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

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