Housing Transition

Housing Transition & Engagement Specialist

About CareChoice

CareChoice is a NDIS and TAC/WorkSafe registered disability provider. We deliver a wide range of services and provide complex support across the Disability sector in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person‑centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

Our values

- People, First

- Brilliant Together

- Bring Our Best. Always

- Relentless Optimism

The role

Would you like to join our team in a role that has a positive impact on the lives of others?

Reporting to and supporting our Housing Transition and Support Manager the Housing Transition and Engagement Specialist is a key member of the Growth and Engagement team, responsible for vacancy coordination across a range of accommodation settings, including CareChoice Homes and Medium‑Term Accommodation. This role plays a vital part in client matching and managing CareChoice’s long‑term sales pipeline.

Working collaboratively across teams, this role is dedicated to creating positive outcomes for NDIS participants seeking their forever homes.

Strong attention to detail, stakeholder management, rapport building, problem‑solving, negotiation, and organisational skills—combined with a genuine passion for supporting people—are critical to success in this position.

About you

- Experience within the Disability or Community Services Sectors

- Strong networking and stakeholder management skills

- Excellent problem solving skills

- Sound verbal and written communication skills

- A clear, pleasant, professional and confident manner coupled with a genuine customer service focus.

- An ability to thrive in a fast‑paced customer service environment including the ability to manage multiple and competing priorities.

- Literacy and highly developed administration experience.

Ideally you will also

- Have an understanding of the National Disability Insurance Scheme.

- Be a positive role model with a 'can do' attitude.

- Be flexible and open to learning new skills.

- Enjoy being a team player.

Mandatory compliance

- Current and valid driver’s license

- NDIS Worker Screening Clearance (or willingness to obtain)

- Working with Children Check (Employee type or willingness to obtain)

- Current First Aid and CPR (or willingness to obtain)

Benefits & culture

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As part of our commitment to putting People first, you’ll enjoy industry‑leading wellbeing support and benefits at CareChoice, including:

- Top 10 Australian Financial Review Best Places to Work (Healthcare) 2024

- Access to your pay as you earn it via our financial wellbeing partner

- Employee Pathways Scholarships

- Employee Support Fund

- Free ongoing training and development

- Paid Pregnancy loss leave for either parent

- Flexible work options

- A number of employee wellness platforms including EAP, free flu shots and travel discounts

- Discounts with several department store retailers, events & entertainment, home & technology

- Further discounts with groceries & beverages, shopping & fashion, sports & leisure, fuel and transport

- Car, health insurance and energy benefits

- Monthly & Annual Recognition & Reward for Employee of the Month

- Service Recognition & Reward Program

- Career development opportunities including secondments and Job‑Ride‑A‑Long program

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

Employment with CareChoice is subject to satisfactory background checks which include Professional References, Employee Working with Children Check, Disability Worker Exclusion Scheme Check and NDIS Worker Screening Clearance.

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