IT Project Technician

Are you an experienced IT Project Officer located in the ACT region, who likes to work in an environment where there is always something new to learn? Do you like helping people with challenging IT issues? Are you passionate about IT? AUIT could be the place for your next role

What does AUIT offer?

- Career development in a leading Managed Services Provider (MSP) environment.
- Permanent full-time employment with a competitive salary package.
- Excellent customer engagement role.
- Energetic and positive workplace culture where people enjoy what they do, have a laugh, and work closely together.
- Training and Upskilling.

About Us

AUIT is an Australian managed service provider (MSP) specialising in full-service solutions and support. We’re currently based in Canberra and have customers across multiple locations and industries.

At AUIT, we believe customers don’t need to be tech experts to run their business effectively. Our aim is to empower our clients with the time and flexibility to focus on the activities they deem most important. We do this by making IT easy.

The services we provide clients are ever evolving but here are a few of the staples:
IT support, security services, project management, asset management, disaster recovery, backup management, business continuity, cloud services, hardware sales, Essential 8 compliance, and much more.

About the Role

As a Project Technician, you’ll work closely with our project team to plan and deliver technical solutions for clients. From installing new servers and migrating to the cloud, to deploying new systems and rolling out IT products, this role is hands-on, diverse, and customer focused.

Key Role Responsibilities

- Deliver and implement IT infrastructure projects (on-prem and cloud)
- Perform server installations, upgrades, and migrations
- Deploy Microsoft 365, Azure, and other modern platforms
- Implement new hardware, software, and systems for clients
- Work on-site and remotely with customers to ensure seamless rollouts
- Document work clearly and follow project delivery processes

Skills and Experience

Required

It is expected the IT Project Officer will have:

- Hold a minimum of 3-year relevant experience, in an IT Project Technician or Technical role (preferably MSP specific).
- Live within the ACT region in Australia as you will be driving to and from customer locations from Hume, ACT.
- Hold a valid, Australian Drivers Licence to drive the available AUIT cars and equipment to customer sites.
- Be able to successfully pass an Australian Police Check.
- Knowledge of the Essential 8.
- Active Directory and EntraAD Experience.
- Windows file shares, permissions, security experience.
- Group Policy creation and management experience.
- Intune Enrolment and Policy Management experience.
- Printer management experience.
- Office 365 Management experience.
- Domain/DNS Management experience.
- Network management (subnetting, L2/L3 switching/routing) (Desirable).
- VOIP/SIP Phone system administration experience.

Desirable

- Minimum 3-year practical experience in the Information Technology industry, preferably in the IT Service Desk Analyst space.
- Have previous experience providing Level 2-3 support in Full Managed Services IT type environments.
- Tracking project progression, liaising with clients and management team, creating documentation, via ticket-based CRM with a high level of attention to detail whilst providing the customer with regular progress updates.
- Demonstrated experience administrating and deploying Microsoft Intune, Windows Server Environments and Desktop products including Active Directory.
- Experience with troubleshooting Microsoft Office products including 365 and Intune.
- Excellent customer service skills and the ability to communicate with a wide range of stakeholders.
- Strong problem-solving skills and the ability to take responsibility for issues that arise.
- Comprehensive understanding of IT fundamentals including email and file sharing.
- Experience with hardware faults including printer issues and router issues.
- Strong attention to detail.

Please submit your CV and a ONE page cover letter outlining your experience.

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