▷ Apply Now Implementation and Training Consultant

Implementation and Training Consultant page is loaded## Implementation and Training Consultantremote type: Hybrid (8 days/month)locations: AUS - Macquarie Parktime type: Full timeposted on: Posted Todayjob requisition id: R0050741## Job SummaryThe Implementation and Training Consultant is responsible for delivering high-quality technical services and support to customers and sales teams across Australia and New Zealand. This includes pre- and post-sales implementation of products, including Ovid, Ovid Discovery, and Lippincott platforms. The role supports customer sales, retention, and satisfaction through expert configuration, integration, and technical account management.## Responsibilities* Deliver technical implementation services during pre- and post-sales phases, ensuring customer satisfaction and identifying service opportunities.* Collaborate with sales managers to support customer retention through proactive implementation audits and services.* Configure and optimize Ovid solutions tailored to customer environments.* Technical account management for key clients in academic, medical, and corporate sectors.* Maintain accurate records of all activities and communications in the CRM system.* Contribute to tender documentation and support technical exhibitions and demonstrations.* Liaise with global teams to escalate and resolve software issues, and contribute to FAQs and knowledge bases.* Maintain a deep technical understanding of WK and non-WK products and technologies.* Design and deliver training sessions—both internally and externally—to enhance understanding and adoption of our products; formats may include in-person workshops, live virtual sessions, and recorded tutorials.* **Contribute to the development of engaging demonstration materials that showcase software capabilities and client-focused services.*** Promote Wolters Kluwer's presence through engagement with professional societies and user groups.* **Participate in industry exhibitions and events to provide expert technical support and represent Wolters Kluwer’s solutions.*** Support customers outside the ANZ region as needed, including occasional international travel.* Perform other duties as assigned by the manager.## About You:* Minimum 3 years’ experience in SaaS implementation or customer success roles.* Strong understanding of internet/network technologies and protocols.* Proficiency with Windows OS, MS Office, and major web browsers.* Excellent written and verbal communication skills in English.* Bachelor’s degree or equivalent.***Desirable:**** Experience with SaaS solutions in healthcare or medical research.* Background in library sciences or clinical information systems.* Familiarity with SSO and IP-based authentication.* Technical skills in HTML, CSS, JavaScript, jQuery, PHP, or MySQL.## Key Relationships* Internal: APAC and Global Customer Success teams, Product Support, Product Management, Regional Sales.* External: Key customers, distribution partners, professional societies, and user groups.## Personal Attributes* Strong presentation and communication skills, with the ability to explain technical concepts to diverse audiences.* Proven ability to manage and complete technical projects independently.* Highly organized, self-motivated, and data-driven.* Collaborative team player with a proactive, problem-solving mindset.* Willingness to travel regularly across ANZ and occasionally internationally.* Excellent customer-facing skills and a strong service orientation.* Initiative and creativity in finding innovative solutions to challenges.**Our Values**Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.**Culture and Benefits**We care for our people and as a part of that we offer:* Flexible Working Arrangement –**Work from Anywhere and Hybrid Working (**promoting work life balance)* Learning and Development opportunities* Access to health and wellness programs* Parental leave benefits that exceed legislative requirements* The opportunity to work within a global organization with experienced leaders***You can learn more about what we do by visiting our:******Website :****Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.**Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.
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