Customer Support Specialist

3 weeks ago

North Sydney Council, Australia Luxottica Full time

Select how often (in days) to receive an alert: Create Alert

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley , Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry , and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

EssilorLuxottica currently have a permanent full time contract working within our Customer Support team, we are looking for energetic applicants to be a part of our customer’s journey by providing a world class experience for our customers.

- This will involve taking inbound calls and responding to emails and social media requests and being part of a vibrant and experienced team, you will ensure quick resolutions by providing an end-to-end service.
- Respond to inbound customer enquiries in a timely, and professional manner.
- Complete customer data updates and maintenance.Provide technical support by working with internal and external departments to resolve system issues.
- Assist with online sales by processing orders, refunds, cancellations and chasing order status.Ensure compliance as per EssilorLuxottica's work health and safety policies and procedures.

Skills & Experience

- Excellent customer service experience from a retail, hospitality or call centre background.Natural communicator and solution focused.
- Initiative to 'think outside the box' to ensure best solutions for our customers.
- Strong attention to detail.Solid knowledge and understanding of Microsoft Office suite.

Working at EssilorLuxottica A career withEssilorLuxotticawill offer you rewarding experiences and the opportunity to develop your skills every day.
Working at our head-office located in North Sydney, you will enjoy:

- A generous yearly product allowance for you to spend across our portfolio of brands.
- Discounted onsite parking and product discounts for family & friends.
- Global volunteering opportunities through our OneSight Foundation.
- Wide range of career opportunities across the Luxottica network.

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

#J-18808-Ljbffr

  • Presales Customer Support

    2 weeks ago

    North Sydney Council, Australia Global IT Provider Full time $75,000 - $85,000 per year

    Presales Customer Support / Quoting SpecialistNorth Sydney officeHybrid position (3 days office / 2 days WFH)Salary - $75,000-85,000 + SuperAn exciting opportunity exists for a Presales Customer Support / Quoting Specialist to join a global IT service provider who sells cyber security, networking and cloud-based products to IT resellers.This Presales /...

  • Customer Support Specialist

    2 weeks ago

    North Altona, Victoria, Australia Hampers With Bite Full time $45,000 - $60,000 per year

    JOB PURPOSEHampers With Bite is looking for Customer Support Specialists to help make our peak season a successThis is a casual contract position, full-time in our Altona North Office from now until December.As a Customer Support Specialist, you'll be the first point of contact for our customers and clients, assisting with order inquiries, tracking, product...

  • Customer Support Specialist

    2 weeks ago

    North Sydney Council, Australia EssilorLuxottica Full time $60,000 - $90,000 per year

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the...

  • Customer Support Specialist

    3 days ago

    North Sydney Council, Australia Luxottica Retail Australia Pty Ltd Full time $60,000 - $80,000 per year

    Company description: We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely...

  • Customer Support Specialist

    3 days ago

    Sydney, New South Wales, Australia GovConnex Full time $60,000 - $90,000 per year

    Role: Customer Support SpecialistLocation: Sydney CBD (Hybrid - 3-4 days/week in office)Job Type:Full time Reporting to: Head of Customer SuccessWho is GovConnex?GovConnex is a fast-growing SaaS company designed for public policy and corporate affairs professionals, founded in 2019.GovConnex's mission is to be the world's leading provider of government...

  • Customer Support Specialist

    7 days ago

    Sydney, Australia Tes Global Full time

    Custom TES Australia Header here - Surry Hills, Sydney NSW | Hybrid (3 days office, 2 days remote) - Work with a purposeful Company to have an impact in education - Great team and benefits At Tes, we are passionate about using technology to improve education. Our software helps thousands of schools worldwide create effective timetables, supporting teachers,...

  • Customer Service Specialist

    2 weeks ago

    North Sydney Council, Australia Coca-Cola Europacific Partners Full time $45,000 - $60,000 per year

    4 Month fixed term contractNorth Sydney, NSW (Hybrid)ABOUT COCA-COLA EURO PACIFIC PARTNERSCoca-Cola Europacific Partners (CCEP) is one of the leading consumer goods companies in the world. We make, move, and sell some the world's most loved brands – serving 600 million consumers and helping 1.75 million customers across 29 countries grow. Our portfolio in...

  • Customer Support Specialist

    7 days ago

    Sydney, Australia Property Me Full time

    **Join the National Leader in Cloud Based Property Management** PropertyMe is Australia's #1 property management platform with over 5,000 real estate agencies and 1.5 million properties on the platform. Our high-performing Customer Support team helps drive continued massive growth year on year. An opportunity has arisen for an experienced and talented...

  • Customer Support Specialist

    5 days ago

    Sydney, Australia MINDBODY Full time

    **Who We Are**: Mindbody is the global leader in creating SaaS business management software for the beauty, wellness, and fitness industry. Our software has transformed that vision into the world's leading wellness and beauty services marketplace, linking hundreds of thousands of passionate health, wellness, and beauty professionals to the millions of...

  • Customer Support Specialist

    2 weeks ago

    North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...