Principal Advisor

CUSTOMER CARE (PRE/POST SALES) | Hybrid in Perth, Western Australia, Australia | Full Time

Job Description

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Purpose of Position:

The Principal Advisor – Safety, is a strategic role within the Customer Success department, focused on enhancing customer loyalty and fostering long-term relationships. This position is crucial for providing global leadership in ensuring the successful deployment, adoption and continuous improvement of our solutions.

The role involves close collaboration with various departments to deliver value to our customers and maintain Hexagon's leadership in digital reality solutions for the mining industry.

Major Areas of Responsibility:

- Responsible for ensuring retention and customer growth through the following:
- Act as a Subject Matter Expert for Hexagon Technologies.
- Provide domain expertise in mining safety systems
- Working alongside regional AMs/BDMs to support them during the pre/post-sales process by defining & scoping technology solutions for mining customers.
- Ensure trials and deployment plans contain methods to quantitatively measure adoption and value for the customers
- Build reference sites for Safety products in each region.
- Contribute to building long term sustainable relationships with our customers.
- Work with customers to generate success stories/case studies which quantify business outcomes and value.
- Develop a best-practice Deployment, Management of Change and Continuous Improvement Strategies
- Support the Sales and Product Release Process
- Develop and maintain customer facing and internal training processes and materials.
- Provide customer feedback and be a Voice of Customer for the Product team
- Support the Product team in keeping abreast of our competitors and competitive landscape.
- Collaborate with, support and product management on product deployment and go-to-market strategies
- Review and provide feedback to the Product team on release notes as part of the release readiness process.

As senior members of the Customer Success Team, the Principal Advisor - Safety is expected to undertake the following:

- Mentor the Customer Success team and actively peer review and collaborate with the team to support the betterment of the individuals and team.
- Undertake various assigned initiatives that are designed to further Hexagon’s success.
- Actively pursue industry participation, including development and presentation of papers.

Knowledge and Experience - Required:

- Tertiary qualification (or equivalent) in mining, technology, or related areas of business
- 10 years experience in mining related business
- Subject Matter Expert in mining safety programs and safety technology applications

Knowledge and Experience - Desired:

- Consultancy/advisory experience in a customer-facing role
- Experience with product commercialization
- Experience working in a matrix organization

Travel:

- Considerable regional and international travel required to fulfil this role.

Language:

- Fluent English (written and verbal)
- Spanish or other second language would be favorable

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics

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