Solutions Engineer

Overview

Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive.

With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses.

Join our global team of 600+ ‘Byndies’ and contribute to shaping the future of digital asset management As a leader in the industry, our AI capabilities empower over 1.7M users across 4,000+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in eight offices worldwide, Bynder offers a dynamic environment where you can make a real impact.

Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive?Explore this opportunity and apply now to join our talented team.

About the role

Bynder is a leader in cloud-based AI-powered digital asset management, and its Solutions team is expanding to meet growing demand. We are seeking a detail-oriented, results-driven, and natural problem-solver to support leading enterprises in growing their creative and marketing initiatives, leading to quantifiable business outcomes.

As a Solutions Engineer, you will collaborate closely with the Sales team, introducing Bynder to prospects and customers to strengthen their creative and marketing initiatives. You will deliver engaging product demonstrations and technical presentations to help prospective customers and partners understand the business benefits. Becoming a trusted advisor, you will consult on solutions, validate needs, and resolve technical objections or barriers to sale.

This is an exciting opportunity to join a small, but growing office for a global market leader. The APAC region is a high priority and this is an opportunity to facilitate the growth and scale. We’re looking for someone that wants to be involved in building a positive, strong, results and team oriented culture in the Melbourne office. You will work in close partnership with multiple teams across the business, including Sales, Customer Success, Product Management, Partnerships, and Marketing, with many colleagues distributed across the globe. You will directly impact key business objectives, including revenue, product quality, and customer experience.

Responsibilities

- Partner with Account Executives to win business, jointly navigating complex sales cycles.

- Become an expert on the Bynder company, product, and value proposition.

- Own all technical aspects of tenders and presentations.

- Understand customer businesses and use cases to design innovative and compelling solutions, leveraging AI-powered insights for enhanced efficiency and impact.

- Translate complex, technical scenarios into layman's terms and quantifiable business value.

- Convince through customized demonstrations, managed trials, and proofs of concept, showcasing tangible business outcomes.

- Scope out requirements, producing Statements of Work (SOWs) that align with customer onboarding expectations.

- Respond to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner.

- Help bridge the gap between Product and Sales, capturing customer feedback to help shape our future product roadmap, particularly informing AI-driven feature development.

- Work closely with our Onboarding and Customer Success teams to ensure a smooth transition with well-managed expectations and hand-overs.

- Become a trusted advisor to prospects/customers, guiding them through their digital transformation journey.

Basic Requirements

- Bachelor's degree in a business, commercial, or technical field or related experience.

- 3+ years of sales engineering or solution consulting experience (or equivalent B2B customer-facing experience) for an enterprise SaaS company.

- A strong combination of business and technical acumen, with a focus on driving measurable business outcomes.

- Strong solution selling skills and executing on account strategy, well-versed in the Challenger Sale Model.

- Impeccable written and verbal communication skills, confident in front of large audiences and skilled at articulating value propositions.

- Ability to express thoughts logically and succinctly.

- Senior persona, experienced in and eloquent when presenting to C-suite executives, focusing on strategic impact.

- Strong at developing relationships across all levels of the organization.

- Excellent team player who thrives in a high-growth, team-selling environment.

- Solid understanding of SaaS, cloud infrastructure, and APIs, with an awareness of AI integration possibilities.

- Natural curiosity and an internal impulse to leverage AI to accelerate productivity and effectiveness.

Preferred Qualifications

- Experience selling cloud technology in the SaaS model, particularly with AI-powered solutions.

- Knowledge of marketing, brand, media, or content management technologies such as CMS, PIM, DXP, and an understanding of how AI is transforming these spaces.

- Experience engaging with marketing, brand, and creative personas, understanding their challenges and how technology, especially AI, can solve them.

- Curious, proactive, and high-growth mindset, continuously seeking to leverage new technologies like AI for customer success.

- Demonstrable knowledge of industry trends and thought leadership in digital asset management and AI.

Why you'll love Bynder

At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun.

Our beautiful coworking and office space is located moments from iconic Flinders Street Station. Hub Flinders Street brings together the iconic location of Flinders Street and the vibrant atmosphere of Flinders Lane in a state-of-the-art building with heritage facade.

Benefits and Perks

- Fun, casual work environment

- Unlimited vacation policy

- Referral bonus plans

- Fully stocked kitchen

- Room to advance in a high-growth tech company

- Competitive compensation

- Workspace Amenities:

- In-house Cafe

- Fitness Studio

- End-of-trip amenities

- Carbon Neutral Certified

- Podcasting Studio

- Photography Studio

- Parents space

- Wine Down - Fortnightly

- Wind down your week to connect with your team and other members of your community

- Hub Talks

- Hub Talks is an ongoing professional development series, offering members and guests free educational sessions on a range of topics

- Wellness Day

- Hub runs regular Wellness Day events to help members create balance, de-stress, learn skills that can help in all aspects of their life, and prioritise their health

Our Commitment

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

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