IT Desktop Support Specialist

Job Title: IT Desktop Support Specialist

Rubicon Project is a leading advertising technology company that connects brands with audiences across all screens and formats. We provide innovative solutions for publishers, advertisers, and media companies to monetize their content, reach their target audiences, and execute billions of advertising transactions each month.

We are seeking a motivated junior-level IT Desktop Support Specialist in the APAC region to join our team and assist with maintaining and supporting our IT infrastructure and employees. As an IT Desktop Support Specialist, you will be responsible for providing first-line technical support to employees across Windows and Mac platforms, troubleshooting computer hardware and software issues, and supporting IT systems, including Active Directory (AD), Single Sign-On (SSO), Google, and other relevant user management platforms.

• Provide first-line technical support to employees across Windows and Mac platforms.
• Assist with computer hardware and software troubleshooting, resolving issues or escalating when necessary.
• Support IT systems, including Active Directory (AD), Single Sign-On (SSO), Google, and other relevant user management platforms.
• Manage endpoint devices using tools like Jamf and Desktop Central.
• Set up and configure user workstations, including laptops, monitors, and peripherals.
• Respond to help desk tickets and document resolutions within our ticketing system.
• Assist in maintaining video conferencing systems and troubleshooting connectivity issues.
• Support printers, scanners, and other office IT equipment.
• Monitor and analyze support trends to improve IT efficiency.
• Assist in onboarding and training new employees on IT tools and best practices.
• Maintain IT documentation and contribute to process improvements.

• Associate degree or equivalent experience in IT-related fields preferred. Certifications: CompTIA A+, Microsoft MTA, Google or Jamf certifications preferred.
• 1-2 years of IT support or help desk experience preferred.
• A basic understanding of Windows and Mac operating systems.
• A basic understanding of common networking protocols (e.g., TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and user account management.
• Exposure to IT security principles and best practices.
• Ability to work effectively in a team and provide excellent customer service.
• Strong troubleshooting skills and attention to detail.
• Willingness to learn and adapt in a fast-paced environment.
• Experience with ticketing systems like Jira or ServiceNow.

• Holiday Breaks, Summer Fridays, and Quarterly Mental Health Days
• Equity and Employee Stock Purchase Plan
• Family-Focused Benefits and Parental Leave
• Cell Phone Subsidy
• Fitness and Wellness Reimbursement
• Weekly Lunch Allowance

We believe collaboration is essential to success. Our hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday, and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. We strive to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile-high Denver, historic London, and down under in Sydney, we have offices across North America, EMEA, LATAM, and APAC.