The Inchcolm

The Inchcolm Hotel, 73 Wickham Terrace, Spring Hill, Queensland, Australia The Inchcolm Hotel is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. About The Inchcolm: The Inchcolm is a heritage-listed hotel in Brisbane, Queensland, known for its 1920s-inspired design and unique atmosphere, blending vintage and contemporary styles. It offers 50 stylish rooms, a restaurant, and several bars, including the "Inchcolm Bar," which serves martinis and other cocktails. Originally built in 1930 as an office building, it was converted into a hotel in 1998 and renovated to become a luxury boutique hotel experience. About the Role: We are seeking a dynamic and experienced Front Office Team Leader to oversee the daily operations of our front office team. This pivotal role ensures the smooth and efficient functioning of front desk activities while delivering exceptional guest service. You will also play a key role in supporting sales initiatives and maintaining high operational standards across departments. Key Responsibilities: - Lead and supervise front office staff to ensure smooth daily operations. - Coordinate with Reservations, Sales, and Housekeeping for seamless guest service. - Handle guest inquiries and complaints professionally. - Oversee check-in/check-out processes for individuals, groups, and crew bookings. - Monitor room allocations, wake-up calls, and special requests. - Ensure accurate guest registration and billing. - Manage cash floats and reconcile balances. - Conduct shift handovers and manage staff breaks and rosters. - Follow instructions from supervisors and maintain service standards. Skills & Experience: - Proven experience in a front office or guest services supervisory role. - Strong leadership and team management capabilities. - Proficiency in hotel management systems and reservation platforms. - Ability to multitask and remain calm under pressure. - High attention to detail and commitment to delivering outstanding guest experiences. - Flexibility to work across various shifts, including weekends and public holidays. Benefits & Perks: - Incredible team member discounts from your first day on the job. - 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more. - $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. - Awesome winter and summer savings and discounts at Thredbo. - Rapidcareer growth opportunities through our EVT network. - Local community involvement, volunteering and charitable giving. - Australia and NZ’s largest and most diverse experiences company. Join The Inchcolm Hotel and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. #J-18808-Ljbffr