Store Leader

Roster: Monday - Friday, 9:00am - 5:00pm

Come work for Travelex, the world’s largest foreign exchange company Founded in 1976, Travelex has over 1,100 stores across the globe. We are passionate about retail and travel, but most importantly, we pride ourselves on providing the best customer service in the industry as we play a vital part in our customer’s travel journey.

The opportunity: We are looking for self-motivated, friendly retail experts seeking a new challenge to lead our Retail Team. You will be the face of Travelex, representing our brand by promoting our exciting travel money products.To run a profitable Travelex business in line with our standards, company philosophies, and operational systems. The store leader is responsible for the overall performance of their assigned store, reporting into the area manager.

Key accountabilities

- Grow Sales and profitability of the store including increase on online/ATM sales
- Customer retention and market share growth
- Feedback and reviews collected digitally – Google reviews/Facebook/Instagram
- Identify, report, and resolve risks to a safe, secure and compliant working environment
- Achievement of individual and store sales goals/deadlines on a daily basis
- Lead by example in behaviour, attitude and sales performance
- Conduct and engage internal support with ongoing training and in store development
- Drive best practice including performance management
- Conduct monthly one-on-one and store wide sales meetings to ensure for effective individual plan to action
- Ability to build and manage relationships across all levels, internally and externally
- Communicate, track and drive incentives

Your experience:

- Self-aware, open-minded with a high degree of personal and professional integrity
- Positive – can-do attitude, with the drive to win
- The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
- The ability to analyse issues and resolve issues in a timely manner
- Ability to prioritise – work on multiple tasks at the same time, completing within required time frame and to a quality standard

At Travelex, our colleagues are our core. You will be joining a workplace that offers:

- Development opportunities that will see you thrive and advance your career
- Comprehensive training conducted by specialised trainers
- A positive and team-oriented workplace culture that values work-life balance and is inclusive and supportive
- Ongoing benefits such as Paid Parental leave, health & well being programs, social club and more

About Us

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.

Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.

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