Area Manager

Area Manager - Operations Service Integrity South

Sunshine West VIC 3020, Australia

Posted Monday 14 July 2025 at 2:00 pm | Expired Sunday 3 August 2025 at 1:59 pm

WHY BAI COMMUNICATIONS

It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people, support communities and advance economies.

A leading communications infrastructure provider, BAI operates an extensive broadcast network across 751 sites, delivering fully managed television and radio services covering 99% of the Australian population. In times of crisis, such as natural disasters, national broadcasters rely on BAI to maintain their communications with the public, and emergency services trust us to keep them connected and informed.

With the acceleration of 5G technology, BAI leverages its global experience to enable ubiquitous coverage in buildings, tunnels, stadiums and other congested hard to cover areas, as well as contributing to the creation of smart precincts.

LET’S EXPLORE THE ROLE

Lead, motivate, train, recruit and develop a team of remote, technical, field operations employees, contractors and First-In Maintainers (FIMs) to safely deliver high levels of reliability and improved services at lower cost. You will create a high-performance, customer-centric culture of quality and innovation; managing performance and leading change.

Key Responsibilities:

- Lead, motivate, train, recruit, develop a team’s remote, technical field operations employees, contractors and First-In Maintainers (FIMs) to safely maintain the Area’s transmission systems and infrastructure.
- Build the organisational skills and capabilities to manage people, faults and operations remotely.
- Build technical capability to respond to growth opportunities.
- Work with the Central resource planning team to develop the planned maintenance plan.
- Ensure the Area is adequately resourced, including a network of appropriately skilled and trained FIMs and contractors.
- Ensure the teams are trained and skilled in delivering the operational requirements.
- Ensure all project work is scheduled as efficiently as possible.
- Support the Service Management Centre (SMC) and the Area teams to ensure all service faults are restored promptly and response targets and contractual obligations are met. Deliver excellent network coverage.
- Resolve issues and proactively address operations challenges.
- Ensure all maintenance activities are performed in compliance with regulations and laws.
- Ensure the team is trained to receive and review each scope of work and to partner effectively to deliver the outcome.
- Partner with BAI leaders and teams to improve operations, including standard processes, policies and procedures.
- Contribute as a member of the Operations Leadership team. Collaborate with colleagues and lines of business to deliver on the BAI strategy.

LET’S HEAR ABOUT YOU

- Strong people management where you will build an environment of trust, empowerment, accountability, enjoyment and success – constantly striving to be a great place to work.
- Experience in Change Management advantageous
- Tertiary qualification from an accredited university in a role-related discipline or equivalent training and experience.
- Extensive experience and knowledge of the telecommunications industry.
- Senior level managerial experience with a background in Engineering, Media delivery or Technology well regarded
- Solid ability to contribute to the BAI Communications strategic direction and Operations agenda.
- Strong relationship skills, creative, driven, and self-motivated, with ability to develop, expand, and lead the teams independently.
- The position holder will be required to undertake a Criminal History Check prior to commencement

BENEFITS & CULTURE

At BAI, we embrace difference, and we welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.

We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth, you will be provided with every opportunity to thrive at BAI.

Some of the reasons you should consider working with us include:

- Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy, Champion Network, membership with the Diversity Council of Australia and access to resources and events.
- A 2022 - 2023 Gender Pay Gap of 3.7% (median total remuneration)
- A focus on personal and professional development with an established performance framework and access to LinkedIn Learning.
- Access to flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave.
- A wellbeing agenda that includes access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks
- Rewarding high performance through a Performance Recognition Scheme and peer recognition program
- Access to a number of corporate rates and discounts and Novated Car Leases through SG Fleet
- We love that many of our new hires find their way to us via our Referral Program. This speaks volumes about our culture; and the employee compensation is just a great by-product

BAI Communications is a workplace where everyone can feel a sense of inclusion and belonging. If we can better support you to overcome any barriers during the selection process, including adjustments to the recruitment process or an alternative application pathway please contact recruitment (at) baicommunications.com.

Want to learn more? Hit apply now

#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople

Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.

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