Quality and Compliance Administrator

1 week ago

Newcastle, New South Wales, Australia Certis Full time
The Quality and Compliance Administrator will provide administrative and operational support to the Quality and Compliance Lead and functional leads across Regulatory & Licensing Compliance, Quality Assurance & Audit Management, and Incident Management. This role is essential in maintaining compliance documentation, assisting with audits, managing reports, and ensuring smooth departmental operations.

Workplace Health & Safety

- Take reasonable care for your own health and safety and the health and safety of other people in the workplace.
- Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
- Comply with any reasonable instruction related to health and safety.
- Do not interfere with or misuse anything provided in the interest of health and safety.
- Understand and reinforce the requirements of HSE to keep our people safe.
- Meet company HSE requirements.

Key Responsibilities

A. Regulatory & Licensing Compliance Support

- Maintain and update registers of security personnel and subcontractors' licenses, certifications, and compliance records.
- Assist in preparing and submitting regulatory reports (quarterly, bi-annual, annual) to relevant authorities.
- Track and follow up on upcoming license renewals for employees and subcontractors.
- Support the coordination of external audits and compliance inspections.

B. Quality Assurance & Audit Management Support

- Assist in maintaining the Quality Management System (QMS) by updating documents, policies, and procedures.
- Support internal audits by gathering documentation, tracking findings, and ensuring corrective actions are completed.
- Maintain records of quality performance indicators, non-conformances, and customer complaints.
- Assist in preparing reports and presentations for management on audit outcomes and compliance status.

Qualification

Education: Certificate/Diploma in Business Administration, Compliance, or a related field preferred.

Skills

- Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint) and document management systems.
- Attention to Detail: Strong ability to maintain accurate records and ensure compliance with documentation standards.
- Organizational Skills: Ability to manage multiple tasks, track deadlines, and support multiple functional leads.
- Communication: Strong verbal and written communication skills for liaising with internal teams and external stakeholders.

Experience

2+ years in an administrative, compliance, or quality assurance role (experience in the security industry is a plus).

Benefits & Culture

- Friendly and inclusive environment.
- Growth and development are supported and promoted.
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide.
- A well-being program that provides advice about mental, physical, and financial well-being.
- An Employee Assistance Program (EAP) that is available to employees and their families.
- Cultural diversity is valued and supported.
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees.

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

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