Team Member

2 weeks ago

Melbourne, Australia Dye & Durham Corporation Full time

Team Member (cheque direction)

Department: Financial Solutions

Employment Type: Flexible

Location: Melbourne

Description

The Cheque Direction team plays a crucial role in processing cheques for settlement and assisting customers with their cheque related enquiry. Ensuring that all details on the cheque are correct and valid. They are the bridge between customers and the business, processing transactions, providing vital information, and solving any concerns that arise. Their role requires accuracy, excellent communication skills, and an ability to keep things running efficiently.

Key Responsibilities

- Ensuring accuracy in verifying cheque information and processing transactions.
- Assisting customers with cheque related inquiries and support requests.
- Handling financial transactions and calculations efficiently.
- Addressing issues such as discrepancies of cheques promptly.
- Providing settlement information: Ensuring customers receive accurate details.
- Resolving customer issues: Addressing concerns efficiently and escalating when necessary.
- Maintaining accurate records and managing multiple tasks simultaneously.
- Meeting performance targets: Achieving service level agreement with our bank clients.
- Working collaboratively with others.
- Delivers results and meets customer expectations.
- Adapts and responds to change.
- Open to learning new skills outside the home team.

Skills, Knowledge & Expertise

- Attention to detail: Ensuring accuracy in reservations and contracts.
- Numeracy skills: Handling financial transactions and calculations efficiently.
- Problem solving abilities: Addressing issues such as discrepancies of cheques promptly.
- Communication: Clear and professional interaction with customers and vendors.
- Organization: Managing multiple bookings and schedules efficiently.
- Technical proficiency: Proficient with Microsoft Office.

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