Operations Coordinator Patient Food Services

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north‑east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

The Austin Health Food Services Department is an in‑house service which consists of the following two business units:

• Patient Food Services: provides patient meals for all Austin Health campuses as well as a patient meals service to Royal Women’s Hospital. Currently the Austin Health Patient Food Services Department is plating approximately 2,700 cook‑chill meals each day. Food Services has 138 staff.

• Medi‑Chef: is located on the Heidelberg Repatriation Hospital (HRH) campus. MediChef produces cook‑chill (short‑ shelf life and long‑shelf life) meal components for both Austin Health and other clients. Medi‑Chef has 25 staff and currently produces 128,000 meal components per week.

About the role

- Support the Operations Manager, Patient Food Services to effectively lead the Supervisors and Menu monitors, and Stores personnel at each of the finishing kitchens located across the three campuses.

- Ensure Austin Health policies and procedures including food safety and departmental SOPs are maintained and embedded in local work areas.

- Coordinate with Supervisors and the Menu Monitors including meal management system‑cbord, rosters, ensuring required staffing levels, managing performance as well as organising training and other skill development opportunities.

- Assist in building and maintaining the patient meal management system – cbord, administration of database system.

About you

As the Operations Coordinator Patient Food Services, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you:

- Experience in a hospital‑based meal management system (i.e., cbord, Delegate or similar leading a large‑scale food services operation).

- Experience in warehouse or supply chain systems (i.e., Oracle FMIS or similar).

- Sound knowledge of dietary and nutritional requirements and restrictions.

- Knowledge and understanding of food safety including HACCP, Food Safety Plans and fulfilling all reporting requirements.

Benefits

- Greater take‑home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.

- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.

- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.

- Mentoring and career development opportunities.

Work with us

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are subject to a satisfactory National Police Check and, if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Hina Ashiyana, Operations Manager Patient Food Services at Hina.ASHIYANA@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details.

Applications close Sunday 26 October 2025 at 11.59pm

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