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Retail Customer Service Officer
4 weeks ago
Name: Retail Customer Service Officer
Site / Location: Gawler, South Australia
Ref #: 12373506
Entity: Australia Post
Opening Date: 04-Aug-2025
Work Type: Permanent Part Time
Weekly Hours: 25
Description & Requirements
Australia Post is delivering like never before. We are committed to supporting our communities and customers. Join us as a Retail Customer Service Officer and be a vital part of our retail team, helping millions of Australians connect and service their needs.
About the opportunity
In this role, you'll assist customers with their transactions, promote our products, and build relationships within the community. You will receive extensive training and support, with shifts scheduled in advance from Monday to Friday.
- 25 hours per week, rostered in advance, Monday to Friday with various start and finish times
- Initial training: Monday to Friday, 5 hours daily for 8 weeks
- Pay rate: $27.48/hour, increasing to $29.37/hour after approximately 3 months, plus 12% superannuation
- Relief team members will work across Gawler, Tanunda, and Nuriootpa Post Offices
Responsibilities include:
- Customer sales and service transactions
- Handling high-value transactions securely
- Identity services including Australian Passport Interviews
- Upselling, cross-selling, and promotional activities
- Mail lodgements and related administrative duties
- Building customer relationships
About you
- Friendly, enthusiastic, reliable, and team-oriented
- Experience in customer service and cash handling preferred
- Ability to lift up to 16kgs and stand for shifts
What we offer
- Long-term growth and development opportunities
- Inclusive culture valuing diversity and authenticity
- Support for your wellbeing and recognition through Post Perks
At Australia Post, we acknowledge the Traditional Custodians of the land and are committed to diversity and inclusion. We welcome applications from all backgrounds and abilities. For accessibility questions, contact inclusivecareers@auspost.com.au.
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