Commercial Client Specialist

At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization – this is an exciting time to get on board

We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees:

- 12 Paid Holidays
- Generous Paid Time Off
- 4% Match on our 401(k)
- Medical, Dental and Vision Benefits
- 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability

Key Responsibilities and Accountabilities

The Commercial Client Specialist is the main point of contact for commercial clients. S/he will be responsible for client onboarding, opening new accounts, collecting loan due diligence and providing support to RMs and PMs. The Commercial Client Specialist III will facilitate the accurate and timely closing and funding of commercial credit transactions. Incumbents will be assigned a portfolio of commercial clients for on-going service and administration.

- Serves as the primary contact for commercial clients in a concierge-like Relationship Management model and plays a key role in maintaining and ensuring customer satisfaction.
- Understands CIP policies and procedures, BSA, and all due diligence required to open deposit accounts for clients and recommends bank products/services to meet those opportunities.
- Provides customer service to their portfolio of clients including account maintenance, wire processing, exception monitoring, and other servicing items.
- Assists RM/PM with post-approval due diligence for loan closings. Works directly with borrower to collect outstanding items.
- Directly contributes to the production of the commercial team by communicating with sales, credit, external partners, and 3rd party vendors to ensure the bank meets the closing date and time expectations of the borrower.
- Understands credit packages and what is needed to close; work with attorneys and closing. department to ensure closing matches loan approval and documentation is correct.
- Advises sales and credit of obstacles that may impede meeting client expectations. Coordinates booking and funding of loans with Loan Operations.
- Reviews and processes advances.
- Reviews status of current accounts to include, but not limited to, past due payments, tracking of insurance, tracking of maturities/renewals, and interacting with clients.
- Work closely with Relationship Managers (RM) and Portfolio Managers (PM) to ensure satisfactory on-going monitoring of loans to clients and assist with timely collection of financial statements.
- Self-motivated, with little need for direct supervision; sets the standard for performance.

Working Conditions

- This position is performed in a regular office work environment. Must be able to work independently from remote locations and within the office environment. The incumbent will be expected to be able to work Monday through Friday, and work will mainly be performed at the Maitland location on a hybrid schedule; occasional evening and weekend work may be required. Flexibility with work location and hours may be granted if circumstances permit.

Qualifications Summary

Education

- Associate’s degree in Business or equivalent work experience.

Experience

- Minimum 5-7 years’ experience in a financial institution supporting commercial clients.
- Experience and demonstrated ability in understanding complex loan structures.
- CSI and LaserPro experience preferred.

Knowledge & Skills

- High attention to detail and accuracy
- Strong analytical skills
- Track record of effective collaboration and teamwork
- Ability to adapt with changing guidance
- Strong verbal, written, and interpersonal communication skills.
- Proficient in Microsoft Office applications, including Excel and Word.
- Proven intermediate math and basic accounting skills.

Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform these tasks. If you need an accommodation, please contact us at hr@axiombanking.com

Axiom Bank does not discriminate in employment opportunities or practices on the basis of any protected status. It is the policy of Axiom Bank to conduct background, credit reference and drug screening tests as a condition of employment. Drug Free Workplace. EOE/AA/Minority, Female, Disabled, Veteran

Axiom Bank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Any resumes submitted without a valid contract will be considered the sole property of Axiom Bank and no fee will be paid.

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