Campaign Activation Representative

Job Category: Call Centre and Customer Service

Job Description

- Job title:Campaign Activation Representative
- Position Type:12 month fixed term

Make a difference every day
In this role, you’re not just making calls — you’re making connections. You’ll be part of a team that’s passionate about financial education, customer care and delivering meaningful outcomes for CSC’s members. Your energy, empathy and communication skills will help turn campaigns into conversations.

About the role

We’re looking for twoCampaign Activation Representativeto join our newly created team, dedicated to driving proactive customer engagement with CSC’s Superannuation Schemes, Services and Products by calling and nurturing existing leads.Supporting strategic marketing initiatives, the role activates campaigns that connect members to relevant financial services and educational opportunities, enhancing customer financial well-being by providing clear pathways to accessible support tailored to individual needs.

Key Responsibilities

- Represent CSC at events, bringing our brand and services to life for members
- Activate campaigns that connect members with CSC’s services — from Super Specialist appointments to educational events and one-on-one consultations
- Engage members through outbound calls, identifying their needs and guiding them to tailored financial support
- Communicate clearly and confidently, making financial information simple and engaging
- Collaborate with the Enablement Team to enhance campaign impact and customer engagement
- Prepare professional communications using approved templates and guidelines

What we’re looking for

- Strong communication and interpersonal skills, with a customer-first mindset
- Ability to work independently and as part of a cross-functional team
- A proactive approach to identifying opportunities and driving outcomes
- Quick thinker who’s comfortable learning new systems and process
- Understanding of privacy, compliance and professional standards
- Demonstrated ability to solve problems, capable of handlingunexpected situations and objections while providing solutions to customers
- RG146 qualification, highly regarded

Why join the team?

- Brand new role where your input and feedback for continuous improvement are valued
- Variety in your work schedule and opportunity to represent CSC at events
- Opportunities for learning, development and pathways to build your network
- Gain exposure to a range of teams across the business — including CX, UX, Communications and Marketing
- Help shape how we connect with our members

How to apply

To apply for this opportunity, please submit your application via the Apply link in this advertisement.

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

Clickhere to view internal opportunities.

- For any other questions about this role, contact recruitment@csc.gov.au

What you’ll get in return

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We’re proud to be an equal opportunity employer — and proud of the progress we’re making.

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