Medical Receptionist

Nunkuwarrin Yunti, the foremost Aboriginal Community Controlled Health Organisation in Adelaide aims to promote and deliver improvement in the health and wellbeing of all Aboriginal and Torres Strait Islander people and their families in the greater metropolitan areas of Adelaide and regional areas to advance their social, cultural and economic status. The Organisation places a strong focus on a client centered approach to the delivery of services and a collaborative working culture to achieve the best possible outcomes for clients.

Nunkuwarrin Yunti is a Child Safe Organisation.

Job Description

About the Role:

The primary role of the Medical Receptionist includes and not limited to:

- Provide a high quality, professional reception service for clients accessing Primary Care services;
- Liaise effectively with clients and visitors from varied cultural backgrounds while using empathy, tact and discretion while maintaining confidentiality and awareness of the need to respect others;
- Operate in accordance within the direction of Medical Reception Guidelines;
- Handle all phone enquiries and refer clients and visitors to the most appropriate person and/or service area in a swift and timely manner;
- Undertake associated administrative support work; and
- Extensive contacts required with employees of Nunkuwarrin Yunti, visiting medical and professional experts and members of the public.

The primary role of the Medical Receptionist includes and not limited to:

- Provide a high quality, professional reception service for clients accessing Primary Care services;
- Liaise effectively with clients and visitors from varied cultural backgrounds while using empathy, tact and discretion while maintaining confidentiality and awareness of the need to respect others;
- Operate in accordance within the direction of Medical Reception Guidelines;
- Handle all phone enquiries and refer clients and visitors to the most appropriate person and/or service area in a swift and timely manner;
- Undertake associated administrative support work; and
- Extensive contacts required with employees of Nunkuwarrin Yunti, visiting medical and professional experts and members of the public.

Desired Skills and Experience

ESSENTIAL – includes qualifications, skills, experience and knowledge

- A minimum of a Certificate 2 in Business Administration (Medical) or a minimum 1-3 years of experience working in a similar role;
- Excellent work ethic with impressive time management skills while working under minimum supervision and being able to prioritise workloads and meet deadlines;
- Excellent communication skills which can be delivered in all forms, with the demonstrated capacity to handle difficult and/or distressed clients diplomatically;
- Professional dress code and present a positive, courteous, welcoming and professional image with well-developed interpersonal and communication skills, including written and verbal;
- Previous experience using a multi-line switchboard working on reception and dealing with members of the public;
- Liaise effectively with clients and visitors from varied cultural backgrounds while using empathy, tact and discretion while maintaining confidentiality and awareness of the need to respect others;
- Demonstrated capacity to handle difficult and/or distressed callers diplomatically;
- Willingness to work as part of a team and contribute in a positive manner to the work of BSSU and Health Services units and the broader objectives of NY;
- Experience in using MS Office Suite packages

DESIRABLE

- Experience working with Aboriginal and Torres Strait Islander organisation and communities;
- Experience in using Communicare or similar Patient Information Recall System
- Experience working within the clinical field and dealing with client files and confidential information;
- Ability to support and train less experienced staff including trainees or work experience students as required;

Please note, a current National Police Check and Working with Children Check are mandatory for this role.

Nunkuwarrin Yunti is a Child Safe Organisation.

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