Customer Service Representative

Rare Spares is the leader in the Australian Classic Holden & Ford restoration market and prides itself on exceptional customer service and quality products.

The purpose of this role is to contribute to the growth and profitability of Rare Spares Online by providing superior customer service and product knowledge to customers.

About the role

- Provide excellent level of customer sales and service to all customers,

- Build customer relationships that ensures we are their first source of supply.

- Add Value to every customer experience.

- Maximise the sales performance by providing best quality, up-to date information on products and services for both on-line and telephone customers.

- Process orders daily and apply payments.

- Provide excellent level of customer service to all customers and build customer relationships that ensures Online is their first source of supply.

Role Requirements

Customer service

- Answering customer email & online chats & phone calls

- Over the phone product selling

- Provide excellent level of customer service to all customers and build customer relationships that ensures Online is their first source of supply.

- Maintain knowledge of current sales and promotions.

- Work with your team to achieve store set goals and objectives.

- High level of personal presentational standards always demonstrated.

Store Liaison

- Managing stock across the store network

- Allocating and reallocating Online order to stores throughout the network.

- Assisting store to fulfil their orders as quickly as possible.

- Assisting stores with customer enquiries

About you

- Customer Service Background

- Clear communication and problem-solving skills

- Auto parts knowledge (desirable)

- Experience with inventory systems (desirable)

What we can offer

- A safe & inclusive team environment

- Attractive team member pricing across all GPC AP businesses

- Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers plus so much more

- No late night trading

- Exciting, growing product ranges

- Employee reward & recognition programs

- Paid volunteer leave

- Ongoing training & career development

- Private FB group to keep in touch with work peers from around the country

- Parental leave top-up allowance

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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